Keyword
digital
P&C industry must better engage those who are “kicking the tires” on a purchase: exec
May 18, 2021 by David GambrillDigital has made it easier for Canada’s property and casualty insurance industry to serve customers who wish to purchase a fairly straightforward insurance product, but more emphasis needs to be placed on converting customers who are kicking the tires on…
How the pandemic got the industry on the same tech page
April 27, 2021 by Adam MalikHuman interaction is still as important as ever despite a global pandemic but the method of having those interactions has changed. Enhancing digital capabilities by getting splintered groups to come together has allowed the insurance industry to maintain those relationships,…
Where this direct sees advantages over the broker channel
January 18, 2021 by Adam MalikBetter engagement with customers and the ability to respond quickly to change are just two reasons why the leader of one of Canada’s biggest direct insurance companies sees an advantage for companies like his over competitors that sell through the…
How many people TD says will soon buy insurance online
January 12, 2021 by Adam MalikCanadian customers may have been slower to adopt to digital options when it comes to insurance in the past but one insurer executive expects the tables to turn rather quickly, predicting half of its customers buying insurance online in the…
Regulator cautions brokers about sharing and storing client data
December 15, 2020 by David GambrillAs the pandemic continues to plunge Canada’s property and casualty insurance industry deeper into the digital space, regulators are issuing ongoing reminders — and warnings — about how brokers are sharing and storing their clients’ personal data. Most recently, Peter…
A sign that insurers are actually investing in technology
December 11, 2020 by Adam MalikInsurers have talked about the need to be more digital for years now but there is one clear sign that they’re actually following through on their plan, according to a KPMG insurance expert: A significant number of them are investing…
Overcoming barriers to tech innovation: ‘If you don’t build it, they will leave’
November 5, 2020 by David GambrillIn the 1989 hit movie Field of Dreams, starring Kevin Costner, 36-year-old Ray Kinsella is wandering through his cornfield one evening when he hears a voice whispering, “If you build it, he will come.” In this instance, “he” refers to…
Q&A: Business Continuity in the Digital Age
May 29, 2020 by David GambrillIt’s often been said that insurance is a “people business,” but establishing and maintaining personal relationships is challenged by social distancing requirements to prevent the spread of a global pandemic. Certain professional roles within the industry are perhaps more suited…
Q&A: Business Continuity in the Digital Age
May 20, 2020 by David GambrillIn a world of working remotely from home during a global pandemic, Internet bandwidth is of primary importance for brokers to be able to serve their clients. But when the P&C insurance industry started migrating their workplace out of the…
Q&A: Business Continuity in the Digital Age
May 19, 2020 by David GambrillDo you have questions about how the novel coronavirus pandemic is affecting your business continuity planning? Canadian Underwriter has answers. We spoke recently with Steve Whitelaw, vice president of broker and industry partnerships at Applied, shortly after airing the first…
Are brokers affected by an urban-rural connectivity gap?
April 24, 2020 by Greg MeckbachRural clients should be able to access the Internet at high enough speeds for brokers to offer them digital services, says one Alberta broker. “I would say there is no issue,” said Rob Barros, chief technology officer and chief communications…
Gore Mutual shakes up executive team as part of new digital strategy
October 23, 2019 by Jason ContantGore Mutual is making a number of key changes to its executive team as part of a new strategy to grow into a digital-led national insurer, the carrier announced Wednesday. It intends to grow beyond its core markets of Ontario…