More than four in 10 CEOs around the globe have begun the process of digital business transformation, according to a new study from Gartner, Inc., an information technology research and advisory company based in Stamford, Conn. Mark Raskino, vice president…
Insurance is among the services that must offer an omni-channel experience if it expects to address the expectations of consumers as the complexity of their demands shift, Duncan Stewart, director of technology, media and telecommunications research for Deloitte Canada, suggested…
Aviva Canada has announced an equity partnership with real estate marketplace and brokerage Casalova. Aviva Canada announced the partnership in a press release on Wednesday, noting that the $2.5 million investment is being made by Aviva Ventures, Aviva plc’s venture…
Analytics is the single greatest disruptor to the Canadian insurance industry today, according to 65% of executives polled for a recent survey by Insurance Nexus, a division of FC Business Intelligence. Insurance Nexus reported on Tuesday that it recently surveyed…
Polled Canadian organizations are struggling to keep up with constant technology change despite executives viewing digital strategy, cyber security and data analytics as quite or highly important skills to their businesses, notes a new report issued Wednesday by PricewaterhouseCoopers (PwC)…
Concern about cyber resilience is on the rise – as are the potential costs associated with attacks – but insurers and companies should understand steps can be taken to manage the risk, suggests the latest sigma report from Swiss Re…
RSA Canada witnessed increased underwriting profit and a solid combined ratio for 2016 despite what can only be described as a challenging year that featured Canada’s most costly insurable nat-Cat ever and a host of other adverse weather events. “We’re…
Robo-technology is expected to be part of the mix for most polled U.S. financial firms looking to enhance their existing service models, suggest a new survey from Vestmark, Inc. Feedback was captured during a webinar last month attended by 150…
While “hot” topic areas like social media, mobile, analytics, big data, cloud, digital and Internet of Things (IoT) are still discussed more than they are deployed in most cases in the insurance industry in the United States, the balance is…
Mobile adoption is high among U.S. Millennials when it comes to retail banking, but so too is the likelihood of visiting a teller or calling a contact centre, reveals new research released Thursday by New York-based Bain & Company Inc.…
Millenials’ customer satisfaction with the auto insurance process in the United States, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction…
Insurance sector chief information officers (CIOs) should expand their market insight concerning the innovation and disruption potential of insurance technology startups, or “insurtechs,” to complement their digital insurance strategies, according to Gartner, Inc. The Stamford, Conn.-headquartered information technology research and…