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Mapping your customer’s journey? Try the same with your employees

October 27, 2022 by David Gambrill

Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A

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Majority of global financial institutions to ramp up transformation initiatives over next year, Accenture survey finds

June 26, 2017 by Canadian Underwriter

An Accenture survey of nearly 800 financial services executives across Europe, Asia and North America found that more than half of financial institutions plan to increase their investments in major corporate transformation initiatives, or “change programs,” over the next 12

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Innovation-based disruption in personal lines insurance will drive new business models: Conning

May 31, 2017 by Canadian Underwriter

Technology-focused investments are pushing business model changes across industries, and insurance is not immune to these pressures, a new study by global investment management firm Conning suggested. Released on Wednesday, the study examines the changes that are underway in personal

News InsuranceMergers and AqcuisitionsTechnology

Incumbent insurers should rethink businesses, embrace opportunity in digital technology: McKinsey & Company

March 9, 2017 by Canadian Underwriter

The insurance industry is not impregnable and companies would be well-advised to reinvent themselves by incorporating digital technology and allowing it to become a catalyst, suggests a new report issued Thursday by McKinsey & Company. Some executives “know that staying