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Sales Column: Clients ignoring your emails? Try texting

February 22, 2023 Adam Mitchell

People love their smartphones. And even those who claim they don’t still spend hours using them every day. A study last year by cybersecurity company NordVPN found 66% of Canadians even use their phones while in the washroom. I’ve always

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Legal imbroglio at Niagara brokerage prompts court ruling on email access

January 10, 2018 by Greg Meckbach

An email chain arising from a dispute between two brothers who acquired a St. Catharines brokerage is protected by solicitor-client privilege, an Ontario judge has ruled. Verge Insurance Brokers Ltd. has had a multitude of legal disputes with Richard Sherk,

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Cybercriminals used WannaCry epidemic to promote fraudulent services, Kaspersky report says

August 22, 2017 by Canadian Underwriter

Cybercriminals involved in spam distribution tried to capitalize on public fears of the WannaCry ransomware epidemic with spam and phishing emails offering cyber protection, a new report from Kaspersky Lab has found. The Spam and phishing in Q2 2017 report,

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Cyber threat landscape growing, potential for emergence of destruction of service attacks: Cisco

July 20, 2017 by Canadian Underwriter

The potential for “destruction of service” (DeOS) attacks is greatly concerning and organizations would be well-advised to adopt a proactive cyber stance in their protection efforts to combat increasingly sophisticated attackers, warns a new report from Cisco. “Cyber incidents such

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The Commonwell Mutual Insurance Group launches new policy to protect clients against “home sharing rentals gone wrong”

July 10, 2017 by Canadian Underwriter

Lindsay, Ont.-based The Commonwell Mutual Insurance Group, a home and auto insurance company, announced on Monday the launch of a new policy designed to protect clients against “home sharing rentals gone wrong” on popular sites like Airbnb, FlipKey and HomeAway.

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Multi-factor authentication central to helping reduce data breaches: Ostertag

July 4, 2017 by Angela Stelmakowich

Taking a multi-layered approach to cyber security – including authentication – is likely the most important single thing to help combat access that then results in data breaches, David Ostertag, global investigation manager for Verizon’s investigative response unit, advised last

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Gains, losses in efforts to combat cyber crime in 2016: Trustwave

June 20, 2017 by Canadian Underwriter

The fight against cyber crime showed both advances and retreats in 2016, with improvements on the intrusion detection and breach containment fronts matched by cyber crime increasingly being treated as a business, suggests a Trustwave report released Tuesday. Findings in

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Biggest risk with mass email theft is phishing, malware distribution, NuData Security says following Bell Canada hack

May 17, 2017 by Canadian Underwriter

The biggest risk with mass email theft is phishing and malware distribution, the vice president of business development with Vancouver-based NuData Security said in a statement on Wednesday, two days after Bell Canada confirmed an “illegal access” of customer information.

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Half of polled Canadian businesses suspect or know their firms have been hit by fraud in last year

February 22, 2017 by Canadian Underwriter

New survey findings indicate a disconnect between how many Canadian businesses have experienced fraud in the last year and the high level of confidence among business and C-suite executives regarding their ability to prevent such incidents. Half of the Canadian

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U.S. insurers failing to deliver on digital customer experience: study

October 6, 2016 by Canadian Underwriter

Insurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.

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Nearly half of polled firms with cyber insurance unsure if their policies are up-to-date for covering new attacks

June 7, 2016 by Canadian Underwriter

Almost half of firms with cyber insurance are unsure if their policy is up-to-date for covering new cyber social engineering attacks, according to research from Mimecast Limited, an email and data security company. Research from the company into the growing