Keyword
fair treatment of customers

News BrokersInsurance

Regulator to study incentive programs as part of “fair treatment” education mandate

November 13, 2019 by Jason Contant

More communication is needed to inform the broker community about fair treatment of customers (FTC) guidance, since there may be a disconnect or lack of awareness of the topic, the Canadian Council of Insurance Regulators (CCIR) reported recently. In particular,…

News InsuranceLegislation / Regulation

Does Canada really need multiple guidelines for fair treatment of customers?

November 12, 2019 by Jason Contant

Ontario’s new financial services regulator plans to issue a revised guideline on fair treatment of customers over the next few months to help counter confusion over which guidelines to follow. Last year, the former provincial regulator, Financial Services Commission of…