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Fast Forward
How to keep Amazon and Google from eating your lunch? Think retail….
October 3, 2019 by Adam MalikRather than worrying about the insurance product you’re trying to sell, think about how you’re servicing customers instead. Mukul Ahuja, a partner at Deloitte Canada, discussed a recent study from the business advisory firm about the need to think about…
Managing insurtech temptation
September 30, 2019 by Adam MalikIt can be enticing to jump on board as soon as you hear about the latest and greatest doodad to help your business. But getting distracted by the promises of every insurtech option is something one broker tries to avoid.…
What brokers can learn about customer service from an airline, a steakhouse and a boot shop
September 25, 2019 by Adam MalikEighty percent of CEOs believe they provide great customer service, according to a recent survey from IBM. However, only 8% of customers believed they receive such service. That disconnect could be killing your brokerage. “If you’re sitting here right now…
Gore Mutual launches cyber and data breach product for Canadian small businesses
June 9, 2017 by Canadian UnderwriterGore Mutual Insurance Company has announced a cyber and data response product for Canadian small businesses as well as a partnership with a global home automation company to provide flood sensors to select commercial and personal customers. Gore Mutual announced…
CSIO announces eSlips, “an industry solution for the digital delivery of proof of auto insurance cards”
June 7, 2017 by Canadian UnderwriterThe Centre for Study of Insurance Operations (CSIO) has announced what it is calling “an industry solution for the digital delivery of proof of auto insurance cards, or eSlips.” CSIO announced the solution at Gore Mutual Insurance Company’s Fast Forward…