The factors influencing customer loyalty are changing, demanding that insurers rethink and realign how their businesses meet customer expectations, notes a new thought leadership report released Thursday by Majesco. A significant gap exists between consumer needs and expectations and what…
Millenials’ customer satisfaction with the auto insurance process in the United States, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction…
Millennial small business owners in the United States are more likely than Gen X or Baby Boomers to have plans for natural disasters, cyberattacks, retirement benefits and even business succession, a new study has found. The second annual Small Business…