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Gore Mutual
How to keep Amazon and Google from eating your lunch? Think retail….
October 3, 2019 by Adam MalikRather than worrying about the insurance product you’re trying to sell, think about how you’re servicing customers instead. Mukul Ahuja, a partner at Deloitte Canada, discussed a recent study from the business advisory firm about the need to think about…
What brokers can learn about customer service from an airline, a steakhouse and a boot shop
September 25, 2019 by Adam MalikEighty percent of CEOs believe they provide great customer service, according to a recent survey from IBM. However, only 8% of customers believed they receive such service. That disconnect could be killing your brokerage. “If you’re sitting here right now…
Where do the most innovative ideas come from? Not your CEO
August 29, 2019 by Adam MalikThe next time you’re brainstorming the next big idea, don’t extend a meeting invite to your executives. Instead, make sure as many of your frontline staff members as possible are there. The thing about great ideas, said Aly Dhalla, co-founder…
Is the slow pace of regulatory change putting the industry at risk?
June 19, 2018 by Jason ContantThe insurance industry is at risk if regulators don’t recognize that consumer expectations are changing and allow consumers the choice of receiving their policy documents electronically, the president and chief executive officer of the Centre for Study of Insurance Operations…
$400M Ontario windstorm ‘not quite’ the new normal
June 15, 2018 by Jason ContantIf water is the new fire, then what is weather? For Paul Kovacs, executive director of the Institute for Catastrophic Loss Reduction (ICLR), weather is definitely what will be taking the lion’s share of payouts in the next quarter century.…
Insurers consider weekend storm in Ontario Cat event
April 16, 2018 by Greg MeckbachRecent severe weather in Ontario, with six inches of ice pellets and winds exceeding gale force in some areas, will most likely be a CAT event, insurance companies report. But with rainfall warnings persisting Monday, one insurer reported more than…
Re-imagine your brokerage office (think retail)
April 5, 2018 by David GambrillBrokers need to reinvent how they provide face-to-face advice to their clients, changing their physical office model to reflect a more modern approach inspired by a quick and easy online experience. “Brokers need to start thinking about it in terms…
Artificial Intelligence, the latest cybersecurity threat
February 19, 2018 by Jason ContantArtificial intelligence (AI) could be a double-edged sword for Canada’s property and casualty insurance industry, offering several potentially positive outcomes, but at the same time a new cybersecurity threat. AI is consistently touted by the insurance industry for its potential…
Gore Mutual welcomes two new executives
January 18, 2018 by Jason ContantPaul Jackson has been appointed chief marketing and distribution officer for Gore Mutual, effective immediately. Jackson will report to the insurer’s president and CEO Heidi Sevcik. Jackson has played a key role in Gore Mutual’s transformation since joining the organization…
Why insurers don’t want a sudden hike in interest rates
January 8, 2018 by Greg MeckbachInsurers might be happy if lending rates rise by a few percentage points, but a financial executive with one mutual warns a sudden rise in interest rates carries a noticeable risk. The Bank of Canada announced in December it is…
2018 Outlook: Heidi Sevcik, President, CEO, Gore Mutual Insurance Company
January 2, 2018 Heidi SevcikThe pace of change in the property and casualty market remains faster than ever before, increasing the need for cooperation and innovation in 2018. The increasing frequency of severe weather events emphasizes the importance of the industry and governments working…
Your primer on crowdsourcing techniques
December 8, 2017 David Gambrill, Editor-in-ChiefCrowdsourcing, as defined by the consulting firm Crowd Sourcing Week, is “is the practice of engaging a ‘crowd’ or group for a common goal — often innovation, problem solving, or efficiency. It is powered by new technologies, social media and…