The ‘Triple As’ of strategic agility — avoid, absorb and accelerate — are distinct ways that successful companies navigated the COVID-19 pandemic, according to a recent blog from Harvard Business Review. Companies such as Airbnb that not just survived by…
In planning their future hybrid offices, Canadian insurance industry employers will need to carefully consider office design approaches, a blog published Thursday by Harvard Business Review advises. “By all indications, the future of work is hybrid,” wrote Jim Keane and…
When acquiring talent, organizations should consider using employee data to glean insights into the best internal hires for their teams, one tech vendor suggests. There has been some debate within the Canadian P&C industry about whether to look outside the…
Growing your sales team involves a variety of tactics — including protecting your strengths (strong salespeople and existing customers) — and avoiding the “first-year turnover problem,” says a new blog from Harvard Business Review. Organizations need to be purposeful about…
Highlighting which areas of your brokerage can run without you is a crucial exercise for any broker principals who want the sale of their brokerage to be a happy and fulfilling event, according to information adapted from a recent Harvard…
Leaders in the Canadian property and casualty insurance industry should resist the following two urges: 1) making a hasty decision to return to work; and 2) mimicking high-profile companies that quickly announce plans to embrace remote work permanently. These are…
It’s nearly one year into the COVID-19 pandemic, and Canadian property and casualty insurance leaders likely aren’t in a joking mood. But a recent blog from Harvard Business Review suggests that would be helpful these days: shared laughter can improve…
Industry leaders should begin preparing right now for the post-pandemic business environment, while still managing the immediate fallout of COVID-19, two partners of a strategy consulting firm said recently. This includes spending time envisioning the future, developing a strategy to…
With the number of coronavirus cases increasing in Canada and “coronavirus anxiety” now a reality, there are some strategies insurance professionals can take to ensure their teams continue to collaborate effectively and maintain momentum in the business. Among those strategies…
It’s no secret that there is a war for talent in Canada’s property and casualty insurance industry. But before you look outside your brokerage or insurance company for talent, take a look inside, advises Tomas Chamorro-Premuzic, the chief talent scientist…
We’ve all seen those “best companies to work for” lists (and perhaps even longingly wished we worked for one of them). What does it take to be one of those companies? While there is no one formula that can capture…
Brokers are used to responding to clients’ questions about their insurance needs, but are they always able to effectively handle grieving customers? The million-dollar question is how to ensure brokers are building enduring and caring customer relationships, while also protecting…