Having clear policy wording is one component of the “social” part of environmental-social-governance (ESG) practices, suggests senior official with Canada’s financial services regulator. “It’s increasingly clear that insurers need to focus on policy wording to avoid adverse court decisions as…
Staff retention, professional development and the risk of worker isolation are among the factors the industry needs to think about when deciding on an approach to working remote or in the office. “As the pandemic eases and restrictions are lifted,…
Usage-based insurance (UBI) empowers the customer and takes a lot of the complexity out of the insurance product, a speaker said Wednesday during KPMG’s 30th annual insurance conference. “Personally, I love the idea of usage-based insurance and telematics,” Celyeste Power, chief strategy officer…
While the traditional view of claims is that it sits towards the back of the value chain, that is changing, a speaker said Wednesday during KPMG’s 30th annual insurance conference. The evolving role of claims was one of four macro…
Small- and medium-sized enterprises (SME) surveyed by KPMG Canada have identified organic growth as a top strategy, followed by digital technology investments. Of the 505 respondents to KPMG’s Business Outlook Poll, nearly three-quarters (71%) identified organic growth as a top…
The industry continues to consolidate and pension funds are one major source of capital for insurers, a Montreal-based merger and acquisition expert observes. “One or two notable [carrier M&A] transactions per year has slowly transformed the Canadian landscape, including the…
Insurance companies are used to collecting data, but they need to do a better job of using data around race and gender to build diversity and inclusion in their senior ranks, speakers said Tuesday at KPMG’s 2020 Insurance Conference. Insurers…
If you truly want to connect with your customers, your organization must be diverse, an industry consultant suggests. “There is room for improvement in corporate Canada, not just in property and casualty insurance, in ensuring women, visible minorities and people…
TORONTO – A large majority of Canadians are reluctant to do business with companies that suffer a data breach, according to a new study released Monday by KPMG. The report also says about one-quarter of the people surveyed for the…
If you have clients in the mining sector, chances are their biggest concerns are how much their customers will pay for their products and how easily they can raise investment capital. Commodity prices and access to capital placed first and…
Throughout Canada, provinces are starting a phased re-opening of the economy (albeit some regions are in more advanced stages than others). Doron Melnick, partner in KPMG’s
people and change advisory services practice, is advising businesses on how to return to the office while the global novel coronavirus remains a threat.
As open banking makes it easier for other players to access your clients’ financial data, now is the time for insurance professionals start thinking about how they can take advantage of this new model, an actuary advises. “A number of…