Canadian Underwriter

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Why being a good broker alone won’t cut it for ownership

November 23, 2022 by Alyssa DiSabatino

Want to own your own brokerage? Get familiar with the business side of things first, said a P&C financial advisor in a Canadian Underwriter LinkedIn Live panel discussion. “When I think about what makes a successful brokerage owner, most brokerage

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Brokers, how are you coping with your clients’ rising incivility?

August 23, 2022 by David Gambrill

Famed Canadian civility may be a thing of the past, and Canadian P&C brokers would probably know best, since they have been caught in the crossfire of frustrated clients and unprofitable insurers for the better part of two years during

News Insurance

How much more you say you’re working from home

June 29, 2021 by Adam Malik

Three in five Canadian property and casualty insurance professionals report working more hours from home than when they were working in the office, according to a recent Canadian Underwriter poll. However, a number of readers wrote in open-ended responses that

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What employers and employees can expect of each other in a hybrid future

June 15, 2021 by Adam Malik

It’s reasonable for your boss to ask you to dress appropriately for video calls with clients, but brokers can also reasonably ask for flexible work hours, says an expert from Aon. No matter what the expectations may be, companies and

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Forget data: The case for going with your gut instinct

June 8, 2021 by David Gambrill

Data analysis may be held up as the gold standard for making sound business decisions. But a recent study suggests gut instinct — when backed up by simple decision aids — may actually be better in situations of high uncertainty.

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How to build empathetic managers for the hybrid workplace

April 16, 2021 by David Gambrill

Canadian property and casualty insurance industry leaders have often talked about the importance of managing with empathy during the pandemic, but empathic managers will become even more valuable in the hybrid workplaces that are expected to emerge after the pandemic

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Managing your remote workforce in a post-COVID world

January 5, 2021 by David Gambrill

Flexible work arrangements appear to be here to stay, even after the pandemic is gone, and several in the P&C insurance industry are turning their minds towards how to manage a more remote workforce in the future. Imagine future office

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Communicating during COVID: What industry employees want to hear from their leaders

September 3, 2020 by David Gambrill

Okay, so it appears the pandemic crisis will be with us for a long time, with P&C organization employees already feeling uneasy, worn down, and uncertain about many things — their health, job security, sending kids back to school safely,

News Insurance

How job-protected leaves could affect your brokerage’s re-opening plans

August 7, 2020 by Adam Malik

Brokerage principals shouldn’t be rigid when it comes to dealing with employees who are skeptical about returning to the office and decide to extend or take a leave, an employment lawyer advised. A key observation management needs to make about

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The “dark side” of working from home: How to avoid an isolated workforce

April 21, 2020 by David Gambrill

Before COVID-19, there was a lively debate within the Canadian P&C industry about the virtues and pitfalls of working from home, featuring the industry’s skeptics (a.k.a.  the “Boomers”) and proponents (the “Millennials”). Well, guess what? The pandemic has made us

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Shifting risk responsibilities to front line will help reduce vulnerabilities: PwC Canada

July 19, 2017 by Canadian Underwriter

Canadian businesses are more vulnerable to disruption than their global counterparts and need to make each line of service responsible for risk decisions, monitoring, oversight and assessment of vulnerabilities to bolster protection, suggest Canadian insights from a recent PwC report.

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72% of employees willing to share sensitive, confidential or regulated company info: survey

April 25, 2017 by Canadian Underwriter

Nearly three in four (72% of) employees across eight countries, including Canada, are willing to share sensitive, confidential or regulated company information, according to a recent survey from computer technology company Dell. Late last week, Dell released the results of