Keyword
Millennials
Digital-only for P&C consumers after the pandemic? Not so fast…
June 24, 2022 by Alyssa DiSabatinoDespite online insurance gaining popularity, consumers still need — and want — personalized advice from their insurance companies and brokers, executives observed during a recent industry panel discussion. “I had really thought at the end of 2020 that digital…
Key ways to keep up with your millennial consumers
April 12, 2022 by Alyssa DiSabatinoMillennial consumers are about twice as likely to buy insurance online, so the industry needs to make some major tech innovations to keep up with these changing expectations. More than that, communication between brokers and customers need to take a…
‘Pandamennial’ careers take a nosedive: Why the industry should help
May 5, 2021 by Adam MalikGlobal events have delayed the career development of young insurance professionals and the P&C industry needs to figure out how to help, risk manager execs said during the recent RIMS Live 2021 virtual conference. Colleen Zitt, chief risk officer at…
Keeping your Millennials Engaged
May 9, 2018 Marchella Barbero, Communications Specialist, Sharp InsuranceCreate a digitized culture at your brokerage that emphasizes, fun, innovation, and recognition
for a job well done.
Millennials Rising
January 22, 2018 Margaret Parent, Director of the Professionals’ Division Insurance Institute of CanadaPreliminary research finds that P&C insurers have successfully recruited Millennials into the industry
Customers in driver’s seat, geared up for experimenting with insurance offerings: webinar
June 29, 2017 by Angela StelmakowichCustomers want to be in the driver’s seat and, increasingly, that is something insurance providers should want as well, Ellen Carney, principal analyst for e-business and channel strategy at U.S.-based research and advisory firm Forrester, suggested during a Centre for…
Consumers starting to expect zero friction, omni-channel offering key: CIAA event speakers
April 18, 2017 by Angela StelmakowichInsurance is among the services that must offer an omni-channel experience if it expects to address the expectations of consumers as the complexity of their demands shift, Duncan Stewart, director of technology, media and telecommunications research for Deloitte Canada, suggested…
Home purchase plans down overall, Millennials most optimistic group: RBC
April 11, 2017 by Canadian UnderwriterA quarter of those taking part in a new RBC Royal Bank poll seem to be taking a “wait-and-see” approach to buying a home within the next two years, but the dip from 2016 is buoyed by Millennials more willing…
Leading the Pack
March 1, 2017 Janice Deganis, National Insurance Leader; and Steve Yendall, Insurance Advisory Leader, EY CanadaFacing a potent combination of technological change, talent pressure and shifting customer expectations, Canada’s property and casualty insurers will need to flex new organizational muscles to unlock the growth potential of innovation and customer-centricity.
Homeward Bound
January 2, 2017 Daniel Shum, Partner and National Insurance Leader, DeloitteA recent survey of first-time homeowners indicates widespread frustration with insurers, including too many underwriting questions, lack of information in plain English and an inability to complete insurance transactions online.
Millennials interact with their banks more than Boomers; banks need to provide digital focus for all generations
December 1, 2016 by Canadian UnderwriterMobile adoption is high among U.S. Millennials when it comes to retail banking, but so too is the likelihood of visiting a teller or calling a contact centre, reveals new research released Thursday by New York-based Bain & Company Inc.…
Staying the same not a sustainable approach to attracting young professionals to insurance
November 23, 2016 by Angela StelmakowichThe traditional insurance world must change with the times – reflecting shifting demographics and fostering diversity – if it is to build on the progress made with regard to attracting more young professionals to the field. “The traditional (insurance) world…