Keyword
pandemic
Brokers still worry about the hard market, but what’s next?
May 1, 2023 Philip PoradoAlthough Canadian property and casualty (P&C) insurance brokers still call the hard market their greatest challenge, their overall level of concern is gradually waning. So found Canadian Underwriter’s 2023 National Broker Survey, in which more than 150 brokers nationwide expressed…
Aviva loses bid to quash class action for COVID-related BI losses
March 28, 2023 by David GambrillOntario’s Superior Court has certified a class action lawsuit by a window and door manufacturer against Aviva Canada related to the insurer’s broad denial of pandemic-related business interruption claims. In doing so, the court rejected Aviva’s motion to have the…
Do clients have a better handle on supply chain risk?
February 28, 2023 by Alyssa DiSabatinoMany businesses are still recovering from supply chain disruptions that shocked them during the height of the pandemic, and 80% of firms said a lack of insurance solutions is among the greatest challenges to addressing their risks, according to a…
Burnout and isolation: Employees and managers can’t ignore social, mental health impact of working from home
October 21, 2022 The Canadian PressKiffer George Card, Assistant Professor in Health Sciences, Simon Fraser University – THE CONVERSATION This article was originally published on The Conversation, an independent and nonprofit source of news, analysis and commentary from academic experts. Disclosure information is available on…
Intact CEO reveals “the toughest file of my career”
September 23, 2022 by David GambrillThe chief operating officer of Canada’s largest P&C insurer is confronting a conundrum he never faced before the pandemic — he’s not sure how to get all of his employees to work in the office. It’s not an issue unique…
Why extended hard market should be easier to explain to consumers
August 11, 2022 by David GambrillConsumers should be able to relate to inflation’s impact on goods and services — and hence, the impact on insurers’ claims costs — making it easier for brokers to explain the continuation of the P&C industry’s hard market cycle after…
Why home insurers are more exposed to NatCats after the pandemic
July 4, 2022 by David GambrillWhen the pandemic, remote work and a hot housing market combined to cause more Canadians to buy homes in suburban and rural areas, home insurers may have become more exposed to NatCat losses, data from a recent Aviva study found…
Insurers winning court battles to enforce pandemic BI arbitration
April 4, 2022 by David GambrillQuebec insurers with arbitration clauses written into their business interruption policies are winning battles to have pandemic BI class action suits go through arbitration rather than through the courts. Both of law firm Clyde & Co.’s Top 2 cases of…
Where insurers are at with Canadian pandemic BI litigation
March 9, 2022 by David GambrillCanadian courts are dealing with pandemic business interruption (BI) cases at a glacial pace compared to those in the U.K. and the United States, prompting some legal observers to call for judicial reform. “As the pandemic extends into its third…
Customer service trends: The COVID grace period is over
May 19, 2021 by David GambrillWith the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar. “The move to digital [in March 2020]…
CAA says driving has dropped. By how much?
March 22, 2021 by Adam MalikCAA Insurance has seen driving halved since the start of the COVID-19 pandemic, according to its president. Through its pay-as-you-go program, MyPace, and what customers have told the insurer about the number of kilometres they are now travelling, CAA president…
How COVID changed claims adjusters
March 12, 2021 by Adam MalikAlthough the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference. In particular, COVID-19 highlighted the need…