Canadian Underwriter

Keyword
pandemic

News InsuranceTechnology

Customer service trends: The COVID grace period is over

May 19, 2021 by David Gambrill

With the end of the pandemic now a distinct possibility, Canadians are expecting the property and casualty insurance industry to up its game in customer service, industry execs observed in a recent webinar. “The move to digital [in March 2020]

News Insurance

CAA says driving has dropped. By how much?

March 22, 2021 by Adam Malik

CAA Insurance has seen driving halved since the start of the COVID-19 pandemic, according to its president. Through its pay-as-you-go program, MyPace, and what customers have told the insurer about the number of kilometres they are now travelling, CAA president

News Insurance

How COVID changed claims adjusters

March 12, 2021 by Adam Malik

Although the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference. In particular, COVID-19 highlighted the need

News BrokersInsurance

Videoconferencing brokers setting sales records during pandemic

February 11, 2021 by David Gambrill

Videoconferencing brokers shattered sales records in top-tier brokerages across the country during the pandemic, senior brokerage executives reported in a recent Canadian Underwriter webinar. The results suggest virtual sales are at least as effective — if not sometimes more effective

News Insurance

‘COVID Trio’ tops the biggest biz risks for this year

January 19, 2021 by Adam Malik

Business interruption, the COVID-19 pandemic, and cyber are the top three risks facing businesses this year – and all three are connected to each other, says a new report. Allianz Global Corporate & Specialty (AGCS)’s Risk Barometer for 2021 found

News BrokersEmploymentInsurance

How Canada’s P&C professionals feel about working from home

January 19, 2021 by David Gambrill

Most Canadian P&C insurance industry professionals would like to see more hybrid, flexible working arrangements once the health threat of the global COVID-19 pandemic has subsided. “I’m not really keen to go back to five days a week [in the

News Insurance

What COVID-19 taught P&C leaders to do with their staff

January 8, 2021 by Adam Malik

Continue to show patience and understanding, while keeping communication open, Hub’s Canadian leader is telling her fellow leaders as COVID-19 case counts continue to rise throughout Canada. “I had this conversation with our family dinner table — just this whole

News ClaimsClaims CanadaCommercial LinesInsuranceLegal

Britain’s regulator challenges ruling in favour of insurers over pandemic BI coverage

January 4, 2021 by Greg Meckbach

The appearance of the word “event” in a “disease radius” clause in business interruption insurance contract could be instrumental in determining whether the client is covered during a pandemic. In a ruling released Sept. 15, the High Court of England

News Insurance

Tragic, yes, but COVID-19 didn’t change the insurance world: Co-Operators CEO

December 10, 2020 by Adam Malik

The insurance industry should not be surprised by the fact there was a global health pandemic, a senior P&C industry exec says, adding that COVID-19 is not likely to change industry fundamentals significantly, since nothing new was brought to the

News ClaimsCommercial LinesInsuranceLegalLegislation / RegulationMarkets / Coverages

How a South African court applied the U.K. test case in a B.I. dispute

December 8, 2020 by David Gambrill

South Africa’s Western Cape High Court has ordered an insurer to pay a retailer of luxury travel goods up to a maximum of six months’ worth of business interruption coverage (about Cdn$1.5 million), following a dispute over losses arising from

Feature BrokersCommercial LinesTechnology

Future workplaces

December 5, 2020 Nick Novinger, Regional Manager (Quebec), Canadian Insurance Brokers Inc.

Many brokers turned working from home into a success. What lessons can we take with us when we return to the office?

News Insurance

Brokers ready for new round of lockdowns

November 13, 2020 by Adam Malik

Manitoba went into lockdown Thursday morning after the province’s COVID-19 numbers ranked among the worst in the country and its healthcare system approached capacity. But this time, unlike the first go-around in the spring, brokers say they are in an