The look of the property and casualty insurance chain in Canada, as elsewhere, is undergoing an extreme makeover. Once well-defined channels, each with its specific task for helping to distribute products, are being transformed. To some customers, where they get insurance is not as important as when and how quickly. Do channels still matter? Is it all about the customer experience now? And what does this all mean for brokers?
Adjusters ready to take on new claims environment. Change, it seems, is the only constant.