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Strategic planning of Canada’s p&c industry must extend to five, 10 years: Cook

January 11, 2017 by Angela Stelmakowich

Canada’s property and casualty insurance industry must look farther ahead in its strategic planning than it may be used to ensure it fully grasps developing conditions and can address related changes, Philip Cook, CEO of Omega Insurance Holdings Inc., suggested

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Brokerage tech adoption increases by 12% across Canada: CSIO

January 4, 2017 by Canadian Underwriter

Brokerage adoption of nine key technologies has risen by 12% across Canada to a new high of 69%, according to the Centre for Study of Insurance Operations (CSIO). The announcement on Wednesday kicks off the second year of CSIO’s Technology

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Alcohol or drugs a contributing factor in one-third of fatal crashes this year on RCMP-patrolled roads in New Brunswick

December 5, 2016 by Canadian Underwriter

So far this year, use of alcohol or drugs was a contributing factor in more than one-third of fatal vehicle crashes on roads patrolled by the RCMP in New Brunswick, the police force said in a statement on Friday. Statistics

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Seven in 10 polled organizations expect to do away with passwords within five years: U.S. survey

October 14, 2016 by Canadian Underwriter

Reliance on largely ineffective traditional authentication techniques is building as efforts to do away with passwords – cited by 69% of polled respondents in the United States – is ebbing, note new survey results from SecureAuth Corporation. Commissioned in conjunction

News InsuranceMergers and AqcuisitionsProfessional DevelopmentTechnology

U.S. insurers failing to deliver on digital customer experience: study

October 6, 2016 by Canadian Underwriter

Insurers in the United States could only answer 28% of queries across digital channels and 14% of companies failed to respond successfully on either email, social media or chat, according to new research from multichannel customer engagement software provider Eptica.

News CatastrophesInsuranceMergers and AqcuisitionsReinsuranceTechnology

Resiliency plans increasingly important, plans will never be perfect

September 13, 2016 by Angela Stelmakowich

CALGARY — Resiliency plans are unlikely to ever be perfect, but they are an increasingly important element of an organization’s response to crises, two speakers who as individuals and members of their companies were intimately affected by the 9/11 terror

Feature Technology

Socially Awkward

September 2, 2016 Angela Stelmakowich, Editor

Being social is all well and good… until it no longer is. Social media is a given today, whether for personal or business use. But along with these in-the-moment interactions comes a bit of risk (sometimes more), including for business

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Social media the most dangerous medium for individual, corporate public image, new Canadian poll finds

August 31, 2016 by Canadian Underwriter

Social media is the medium most able to cause damage to the public image of an individual or organization, according to the results of a new Nanos Research poll. Toronto-based Signal Leadership Communication Inc. (SLC), a social PR consultancy for

News AssociationsInsuranceLegislation / RegulationMarkets / CoveragesProfessional Development

Mutual insurers seeing revival in recent years: Swiss Re sigma report

August 2, 2016 by Canadian Underwriter

Mutual insurers’ share of the overall insurance market increased from 24% of direct premiums written in 2007 to just over 26% in 2014, reversing some of the declines of previous decades, according to Swiss Re’s latest sigma report. Released on

News InsuranceMergers and AqcuisitionsProfessional DevelopmentTechnology

Cyberattacks costing U.S. businesses US$3.5 million annually, 79% of businesses lack strategies to manage these risks: Ponemon Institute

July 18, 2016 by Canadian Underwriter

External cyberattacks are costing businesses in the United States about US$3.5 million in incurred annual costs, with 79% of polled businesses lacking comprehensive strategies to manage these risks, according to a new Ponemon Institute study sponsored by BrandProtect. Despite acute

News InsuranceMergers and AqcuisitionsTechnology

Posting vacation plans, pictures could put polled Quebecers’ home security at risk: Allstate Canada

July 18, 2016 by Canadian Underwriter

Informing everyone via social media just how great a vacation is or is going to be could be putting Canadians’ largest investments – their homes – at risk of breaches in home security, notes a new survey issued Monday by

News CatastrophesInsuranceTechnology

Need exists to embrace all tools, including social media, to enhance emergency management and response

June 8, 2016 Angela Stelmakowich, Editor

Social media can serve as an important tool in a scattergun approach that helps the public to be better informed, further engaged and more prepared in the event of an emergency or disaster, suggests Melanie Irons, PhD, psychology lecturer with