Canadian Underwriter

Keyword
technology

News ClaimsInsuranceRiskTechnology

Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec

July 20, 2021 by David Gambrill

Hyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I

News ClaimsCommercial LinesInsuranceMarkets / Coverages

Why boat insurers are starting to feel more like car insurers these days

July 15, 2021 Canadian Underwriter

Boats with high-tech safety gadgets are starting to look a lot more like cars nowadays — and that means more expensive and difficult repairs, as Aviva Canada reports. “The big trend we are seeing right now in watercraft is big

News Insurance

Opinion: Brokers need the right tools for the digital age

June 7, 2021 Nick Frank and Wei Ke, Simon-Kucher & Partners

Caution and single-steps forward are not what brokers need from their insurance carrier partners as the industry accelerates into the digital age. The importance of digital distribution following the COVID-19 pandemic is undeniable. As a result, insurers need to keep

News Insurance

In a virtual world, don’t lose your humanity: insurer exec

June 1, 2021 by Adam Malik

As the world gets more and more virtual, don’t forget how to be human, an insurer executive urged during a recent webinar. Technology should be used to enhance the industry’s relationship with clients, rather than act as a replacement, explained

News InsuranceTechnology

Digital experimentation: How to avoid the shiny object syndrome

May 20, 2021 by David Gambrill

While the insurance industry is hearing a lot of messages these days about the importance of experimenting with new digital technologies — i.e. witness the increased use of terms such as “agility,” “nimble,” “pivoting,” and “failing fast” — a business

News Brokers

Mitchell & Whale’s bold new plan to become a Top 20 brokerage by 2030

May 12, 2021 by Greg Meckbach

By aiming for a customer experience that consumers expect and receive from non-insurance companies, Mitchell and Whale is planning to become a Top 20 national broker by 2030. “We are not targeting an experience that we know exists inside of

News Insurance

How to prevent a minor loss from turning into a huge claim

May 3, 2021 by Adam Malik

Although American inventor and Founding Father Benjamin Franklin was not referring to insurance when he penned the famous words “time is money,” today’s risk managers should take the expression to heart if they wish to reduce their companies’ claims costs.

News Insurance

How COVID changed claims adjusters

March 12, 2021 by Adam Malik

Although the claims adjusting profession has undergone a lot of change over the last decade, last year was unlike any other, CRU Group executive vice president Skip McHardy said during a recent web conference. In particular, COVID-19 highlighted the need

News InsuranceProfessional DevelopmentRiskTechnology

What the future underwriter will look like

March 1, 2021 by David Gambrill

Underwriters of the future are going to look a lot more like technology trailblazers, data pioneers, dealmakers, portfolio optimizers, and risk detectives, according to a new report by Deloitte. “To remain competitive, insurers should accelerate underwriting transformation,” Deloitte states in

News BrokersInsurance

Videoconferencing brokers setting sales records during pandemic

February 11, 2021 by David Gambrill

Videoconferencing brokers shattered sales records in top-tier brokerages across the country during the pandemic, senior brokerage executives reported in a recent Canadian Underwriter webinar. The results suggest virtual sales are at least as effective — if not sometimes more effective

News Insurance

Overcoming AI’s bias: Models are only as good as the data you feed into them

January 6, 2021 by Adam Malik

If people intend to use data to help mitigate risk or save lives, that data must be trustworthy, says an artificial intelligence expert. Sean Griffin, CEO and co-founder of Disaster Tech, a disaster risk data firm, pointed out during CatIQ

News Insurance

A sign that insurers are actually investing in technology

December 11, 2020 by Adam Malik

Insurers have talked about the need to be more digital for years now but there is one clear sign that they’re actually following through on their plan, according to a KPMG insurance expert: A significant number of them are investing