Keyword
texting
Sales Column: Clients ignoring your emails? Try texting
February 22, 2023 Adam MitchellPeople love their smartphones. And even those who claim they don’t still spend hours using them every day. A study last year by cybersecurity company NordVPN found 66% of Canadians even use their phones while in the washroom. I’ve always…
Policyholders want to text you. Is your carrier doing enough to make this happen?
August 25, 2021 Canadian Underwriter StaffCOVID-19 has accelerated insurance carriers’ plans towards digital transformation, but Canada’s insurers are in their “infancy” when it comes to meeting policyholders’ growing demands for texting with their carriers, says a former insurance executive. Speaking at the Reuters virtual Future…
Where Aviva is going with text messaging for customer interaction
July 22, 2020 by Greg MeckbachAviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,…
Sending out an SMS
February 4, 2020 Adam Malik, Managing EditorYour clients likely have cellphones and use them to text. What’s stopping brokers from communicating with clients using the technology they want?
Customers want you to text them. So why aren’t you?
December 6, 2019 by Adam MalikNearly seven in 10 customers want to be able to contact a business via text message but just 13% of small and medium businesses are actually using the medium to communicate with their customers, according to a recent study. While…
New software can detect when people text and drive: University of Waterloo
September 11, 2017 by Canadian UnderwriterComputer algorithms developed by engineering researchers at the University of Waterloo (UoW) in Ontario can accurately determine when drivers are texting or engaged in other distracting activities, the university reported on Friday. The system uses cameras and artificial intelligence (AI)…
Nearly ¾ of young Canadian drivers polled don’t consider using their phones while driving to be “very distracting,” new poll finds
October 17, 2016 by Canadian UnderwriterAn “alarming” 71% of young drivers aged 16 to 24 don’t consider using their phones while driving to be very distracting, according to a new poll by national charity Parachute. National Teen Driver Safety Week, an annual public awareness campaign…