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Travelers offers HR advice for small business clients

June 12, 2018 by Jason Contant

Travelers Canada has launched a new suite of services extending beyond insurance for small business customers. Legal assistance and human resources services will now be offered, at no extra cost, to help small business owners manage day-to-day activities fundamental to

News InsuranceLegalMarkets / Coverages

Six insurer examinations “significantly intrusive,” accident benefits tribunal rules

March 20, 2018 by David Gambrill

Six insurer examinations [IEs] turned out to be three too many, an Ontario tribunal has decided, allowing an accident benefits claimant to go ahead with her hearing despite her refusal to attend the insurer’s three additional IEs. “Three in-person examinations;

News InsuranceMarkets / CoveragesProfessional Development

Commercial brokers compensation will flip over time: RIMS Canada CEO panelist

September 28, 2017 Greg Meckbach, Associate Editor

Canadian consumers still “value the trusted advisor model” when buying insurance but there will soon be a “flipping” of brokers’ compensation model on commercial lines, whereby brokers will tend to earn more of their money on the consultative services, senior

News InsuranceLegislation / RegulationMarkets / CoveragesMergers and AqcuisitionsTechnology

Insurance industry ‘struggling to be more agile:’ analytics summit speaker

July 7, 2017 Greg Meckbach, Associate Editor

Insurance providers need to use technology to improve their customers’ experience, but sometimes regulation gets in the way, speakers suggested at a recent conference. The insurance industry is “struggling to speed up the process of being more agile,” said Paul

News InsuranceMarkets / CoveragesMergers and Aqcuisitions

No need for ‘massive upfront investment’ to get data analytics to work: Insurance Analytics summit speaker

June 29, 2017 Greg Meckbach, Associate Editor

Insurance professionals who are implementing data analytics need to focus on what they want to achieve and need to deliver value quickly to senior business leaders, a Travelers Canada executive suggested Thursday at the Insurance Analytics Canada Summit. “The focus

News InsuranceMergers and AqcuisitionsProfessional DevelopmentTechnology

More than 23 million eDocs transmitted in 2016: CSIO chair

April 16, 2017 Greg Meckbach, Associate Editor

The Centre for Study of Insurance Operations held its annual general meeting Thursday, acclaiming the president of the Insurance Brokers Association of Ontario as a new board member and announcing the use of its eDocs standard was up about 45%

News AssociationsInsuranceProfessional Development

Staying the same not a sustainable approach to attracting young professionals to insurance

November 23, 2016 by Angela Stelmakowich

The traditional insurance world must change with the times – reflecting shifting demographics and fostering diversity – if it is to build on the progress made with regard to attracting more young professionals to the field. “The traditional (insurance) world

News AssociationsConstructionInsuranceLegalMergers and AqcuisitionsReinsurance

Some increased risks developing in surety space, but these can be managed: panel

November 14, 2016 by Angela Stelmakowich

The outlook for surety in Canada is healthy, but a number of developments are introducing increased risk that need to be taken into account and properly managed, speakers suggested during the Toronto Risk and Insurance Education Forum last week in

News InsuranceMergers and AqcuisitionsProfessional Development

Heather Masterson appointed president and CEO of Travelers Canada

November 10, 2016 by Canadian Underwriter

Travelers Canada announced on Thursday that Heather Masterson has been appointed president and chief executive officer, effective immediately. Masterson succeeds Duane Sanders, “who has taken a senior leadership role in the company’s largest business segment in the United States,” Travelers

News InsuranceMergers and Aqcuisitions

Millennials ‘not that informed’ about coverage needs: Travelers Canada CEO

October 22, 2016 Greg Meckbach, Associate Editor

Customers in their 20s and 30s are “not that informed” of their property insurance needs, suggested Duane Sanders, president and chief executive officer of Travelers Canada, at the Insurance Brokers Association of Ontario annual convention Thursday. Sanders was one of

Feature InsuranceMergers and Aqcuisitions

Moves and Views

September 1, 2016 by Greg Meckbach

1 Patrick Bieleny [1a] has been appointed president and chief executive officer of Western Financial Group, effective August 22, replacing Paul Taylor [1b], who retired July 4.     Bieleny was previously chief executive officer and managing director of private

News InsuranceTechnology

Analyzing new sources of data can help insurers create direct link with customers: speaker

May 13, 2016 by Angela Stelmakowich

Insurers that collect and analyze new data sources – including from sensors – could create direct links with customers, without the need for intermediaries, and promote enhanced personalization, Steve LaValle, a principal at Ernst & Young (EY), suggested during an