Canadian Underwriter

Keyword
Trusted Advisor

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Brokers must close perceived value gap

November 22, 2021 Jeff Buckstein

Respondents to Canadian Underwriter’s Trusted Advisor 2021 survey sent a clear message to brokers: many, they believe, should improve their service. Rating on a scale of zero to ten under the category Net Promoter Score (NPS), the likelihood they would

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Survey shows brokers need to improve claims management services

October 26, 2021 Jeff Buckstein

Brokers dealing with claims management should explore ways to hone their client skills in several categories, say business respondents to Canadian Underwriter’s Trusted Advisor 2021 survey. Only 36% of respondents – commercial clients of the brokers – said they were

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Digital service expansion a delicate balancing act

October 19, 2021 Jeff Buckstein

Successful brokers must balance surging demand for online digital services with a clear recognition that clients want to maintain a strong human connection. “If you force all your clients to go to in-person and on-phone service, you are cutting out

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Digital service brokerage options on verge of major expansion

October 12, 2021 Jeff Buckstein

The digital revolution is expected to spread more rapidly and deeply into the insurance industry over the next few years, despite relatively modest demand from customers to date. “Brokers should be putting digital strategy as part of their overall business

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Trusted Advisor survey calls for more proactive broker contact

October 5, 2021 Jeff Buckstein

Brokers need to be more proactive in reaching out to their business and consumer clients, according to the Canadian Underwriter Trusted Advisor 2021 survey. Only 36% of business respondents — and a considerably smaller proportion of consumers (26%) — said

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Executive Outlook 2021: Dave Partington, Gallagher

December 28, 2020 by Adam Malik

Dave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better

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Executive Outlook 2021: Sarah Robson, Marsh

December 28, 2020 by Adam Malik

Sarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and

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Executive Outlook 2021: Tina Osen, Hub

December 23, 2020 by Adam Malik

Tina Osen, President, Hub International Canada Consumer behaviours are changing. We demonstrated to our customers how important it was to have good information, in real-time, and they value our knowledge. Our clients recognize that the advice we bring is important,

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Executive Outlook 2021: Kenny Nicholls, Western Financial Group

December 23, 2020 by Adam Malik

Kenny Nicholls, President, CEO, Western Financial Group Brokers have always had a unique position in the insurance industry. Adaptability has been a crucial part of the broker model and we have seen particular evidence of that this year. Our traditional

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Executive Outlook 2021: Aneill MacCaull, AA Munro Insurance

December 22, 2020 by Adam Malik

Aneill MacCaull, President, AA Munro Insurance Moving forward through COVID and into a post-COVID world, the biggest operational change for brokers will be the continued automation of simple customer transactions. Policy inquiries, payments, requests for liability cards, and renewal transactions

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Executive Outlook 2021: Barry Lorenzetti, BFL Canada

December 22, 2020 by Adam Malik

Barry F. Lorenzetti, President, CEO, BFL Canada COVID-19 has been a massive disruptor in every aspect of our lives and we continue to work through and endure a very tough insurance market. Tech is king, with brokers moving towards a

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Executive Outlook 2021: Stéphane Lespérance, Aon

December 21, 2020 by Adam Malik

Stéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a