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News InsuranceLegal

A driver is convicted of assault after a collision. Is the vehicle’s owner vicariously liable for the crash?

February 13, 2019 by Greg Meckbach

The registered owner of a pickup truck could be held liable for injuries to an accident victim even though the at-fault driver of the pickup truck was convicted of assault as a result of a collision, the Court of Appeal

News BrokersInsurance

Customer retention advice for brokers from Wawanesa

January 30, 2019 by Greg Meckbach

Every time a client submits a claim to their carrier, you as the broker  need to follow up with a phone call, suggests Carol Jardine, president of the Canadian property and casualty operations of Wawanesa Mutual Insurance Company. “I would

News Brokers

Why it’s not so easy for an insurer to go direct

January 21, 2019 by Greg Meckbach

Wawanesa’s decision to write insurance in Canada through brokers only came as a shock to some consultants. “If you talk to the consultants down on Adelaide Street [in Toronto] in their big offices, what are they going to tell an

News Insurance

Why Canada’s largest mutual insurer is not demutualizing

January 18, 2019 by Greg Meckbach

Unlike Economical Insurance, Canada’s largest mutual insurer plans to stay that way. “Everybody says, ‘Because of what Economical is doing, are you going to demutualize?’ No,” Carol Jardine, president of the Canadian property and casualty operations of Wawanesa Mutual Insurance

News BrokersInsuranceProducts

Wawanesa brings U.S. learnings to Canadian brokers

October 21, 2018 by David Gambrill

Brokers can learn a valuable lesson from Wawanesa’s $9.5-million investment in an online platform to provide direct-to-consumer quotes for rental insurance, the company’s president of Canadian P&C operations told brokers attending the 2018 IBAO Conference last week. Don’t try replicating

News BrokersInsurance

Online sales without broker intervention: Where Wawanesa stands

August 9, 2018 by Jason Contant

Now that Wawanesa Mutual Insurance Company will soon be selling exclusively through brokers in Quebec, what does it think about online sales without the intervention of a broker? “I’m not a big fan of quote and buy online, because I

News Brokers

Why Wawanesa doubled down on the broker channel

August 8, 2018 by Jason Contant

Wawanesa Mutual Insurance Company’s recent decision to sell exclusively through independent brokers in Quebec was prompted in part by Bill 141, which requires brokerages to have at least three distribution agreements in place for personal lines with insurers that are

News BrokersInsurance

Wawanesa to discontinue direct channel, sell exclusively through brokers in Quebec

August 1, 2018 by Jason Contant

Wawanesa Mutual Insurance Company announced Wednesday that that it will sell its insurance products exclusively through independent Quebec insurance brokers, discontinuing direct sales to customers in the province. With this move, Wawanesa will be selling solely through brokers in all

News AdjustersClaimsLegal

Claims adjuster fined $4,000 for failing to properly inform insured about coverage

July 25, 2018 by Jason Contant

A Quebec claims adjuster has been fined $4,000 for failing to inform an insured about an insurance carrier’s rights under the insurance policy, and for not promptly responding to emails from the insurer. Philippe Morin was charged with two counts

News InsuranceTechnology

Your clients may be aware of voice-activated tech, but are they buying it?

June 25, 2018 by Jason Contant

Canadians’ awareness of voice-controlled, connected home devices such as Google Home or Amazon Echo is growing, but consumer interest in acquiring such a device is not keeping pace, a new study shows. Canada’s Internet Factbook 2018, released on June 20

News InsuranceLegal

Judges divided on how claimants prove involvement of unknown vehicles

May 29, 2018 by Greg Meckbach

The Court of Appeal of Alberta has ruled that motorists who claim to be hit by unidentified vehicles must prove that there was “physical contact,” and produce some kind of corroborating evidence of the involvement of an unknown vehicle. The

News InsuranceMarkets / CoveragesProfessional DevelopmentTechnology

BMS integration key priority for Wawanesa’s new Canadian P&C president

April 7, 2018 by Jason Contant

Broker management system (BMS) integration with the back-end systems of Wawanesa Mutual Insurance Company is a top priority for the company’s new president of Canadian P&C operations. Carol Jardine told Canadian Underwriter that a lot of the groundwork has been