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Wawanesa

News ClaimsInsurance

The critical piece of mapping out the claims process

September 16, 2019 by Greg Meckbach

Insurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer,

News InsuranceLegal

Judges & insurers disagree: Who really rented this truck?

September 13, 2019 by Greg Meckbach

A 2018 Ontario court ruling in favour of Wawanesa, arising from a collision involving a truck rented to deliver furniture, has been overturned on appeal. On Oct. 29, 2010, Hy Kiet Liu was in a vehicle that was rear-ended by

News AdjustersClaimsInsurance

You can’t teach claims adjusters this skill

September 11, 2019 Greg Meckbach, Associate Editor

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?’” Fischer said Wednesday. Although

News BrokersInsuranceMarkets / Coverages

What you’re telling clients by not cross-selling

August 2, 2019 by Jason Contant

Sales and customer service staff – whether they are in the broker or direct distribution channel – need to understand that by not cross-selling, they are passively indicating to a client that they’re better-served having their business elsewhere, a Wawanesa

Feature ClaimsClaims Canada

Shifting Sands

July 7, 2019 Jason Contant, Online Editor

Your client’s home falls into a sinkhole — coverage denied, right? How coverage may still apply, depending on a shift in circumstances

News EmploymentInsurance

Where Canada’s largest mutual is putting its new Winnipeg headquarters

June 19, 2019 by Greg Meckbach

Four years from now, all of Wawanesa Mutual Insurance Company’s Winnipeg workers should be in a new office building. Wawanesa announced June 13 it will have a new North American headquarters at the southwest corner of Carlton Street and Graham

News InsuranceLegal

Top court sides with insurer in unidentified vehicle coverage dispute

March 14, 2019 by Greg Meckbach

A Supreme Court of Canada decision released today means Wawanesa Mutual Insurance Company does not have to cover a claimant who says he drove off the road to avoid an oncoming vehicle. Andrew Funk was injured after he drove his

News InsuranceTechnology

Wawanesa’s plan to innovate at scale

March 7, 2019 by Jason Contant

Having a flexible and accommodating schedule is key to incorporating innovation into an organization, the director of Wawanesa Mutual Insurance Company’s Innovation Outpost said recently. Last June, Wawanesa opened its Innovation Outpost lab in Kitchener, Ont. One of the first

Feature Brokers

Benefits of backing brokers

March 2, 2019 by David Gambrill

Wawanesa Mutual Insurance Company made a bold move last year, forsaking the direct channel to sell exclusively through brokers. Carol Jardine, president of Wawanesa’s Canadian P&C operations, shares her assessment of how the strategy has worked so far.

News InsuranceLegal

A driver is convicted of assault after a collision. Is the vehicle’s owner vicariously liable for the crash?

February 13, 2019 by Greg Meckbach

The registered owner of a pickup truck could be held liable for injuries to an accident victim even though the at-fault driver of the pickup truck was convicted of assault as a result of a collision, the Court of Appeal

News BrokersInsurance

Customer retention advice for brokers from Wawanesa

January 30, 2019 by Greg Meckbach

Every time a client submits a claim to their carrier, you as the broker  need to follow up with a phone call, suggests Carol Jardine, president of the Canadian property and casualty operations of Wawanesa Mutual Insurance Company. “I would

News Brokers

Why it’s not so easy for an insurer to go direct

January 21, 2019 by Greg Meckbach

Wawanesa’s decision to write insurance in Canada through brokers only came as a shock to some consultants. “If you talk to the consultants down on Adelaide Street [in Toronto] in their big offices, what are they going to tell an