Canadian Underwriter

Young Brokers Conference

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How brokers can do a much better job of servicing clients

June 23, 2023 by Alyssa DiSabatino

Canada’s property and casualty insurance industry is doing a better job of client education generally, but organizations of all sizes can do a “much better job” of putting the client first, said one expert during the Young Brokers Conference in

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News Insurance

Ontario brokers’ biggest source of competition

June 22, 2023 by Alyssa DiSabatino

Although Ontario’s broker distribution market share has slightly increased year-over-year, the direct-to-consumer (D2C) distribution channel is becoming more competitive, an expert broker shared at the Young Brokers Conference in Niagara Falls.  Ontario brokers should expect to feel more pressure from

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News AssociationsBrokersInsuranceMarkets / CoveragesMergers and Aqcuisitions

Why consolidation slows down service levels

June 21, 2023 by Alyssa DiSabatino

Consolidators will have to tread the line between growing rapidly while also ensuring growth doesn’t hinder operations, particularly customer service, said experts at an industry panel.  Amid consolidation, small and medium-sized brokerages will be able to remain competitive if they

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News AssociationsBrokersInsuranceMarkets / CoveragesMergers and Aqcuisitions

Brokerage M&A activity spikes in era of high interest rates

June 19, 2023 by Alyssa DiSabatino

Ontario saw a record 48 finalized brokerage transactions in 2022, mostly led by consolidators, said Suzanne Pountney, president of the Insurance Brokers Association of Ontario (IBAO), during the Young Broker Conference in Niagara Falls.  “This is up 60% over last

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News BrokersInsuranceMergers and Aqcuisitions

Three key issues facing the broker channel

June 21, 2022 by Alyssa DiSabatino

Expect the quickening pace of mergers and acquisitions (M&A) activity to present a big challenge — or advantage — to brokers, Joseph Carnevale, president at Insurance Brokers Association of Ontario, said at the Young Brokers Conference.   The Insurance Broker

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News BrokersClaimsInsurance

How the industry is addressing service level challenges

June 20, 2022 by Alyssa DiSabatino

Consumer behaviour, supply chain issues and staffing shortages are among the reasons why service levels have been challenged in recent months, but revamping outdated technology and insourcing claims may help ease the backlog, say industry executives.  Processing claims in-house helps