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What emergency relief will insurers offer customers? Here’s what they told us

March 30, 2020 by Adam Malik

Canada’s P&C insurance industry should follow the example of the banking sector and show a united front in presenting options to clients adversely affected by the COVID-19 pandemic, according to some brokers. Canada’s six biggest banks released a joint announcement

News BrokersInsurance

Why it matters that insurance is declared to be an “essential service”

March 24, 2020 by Adam Malik

The insurance industry will continue to operate as an essential service after Quebec and Ontario issued orders for many companies to close their doors due to the COVID-19 pandemic. And that’s a relief for consumers, brokers and insurers, say industry

News BrokersInsurance

Social distancing means delivery drivers are in demand. Do they have proper coverage?

March 23, 2020 by Adam Malik

Governments have forced restaurants, pubs and similar businesses to offer pick-up and take-out services. But as demand for delivery surges, the question must be asked: Do drivers have proper business insurance coverage? “Anytime you’re using your vehicle for a business

News Insurance

How these two insurers are serving customers during the pandemic

March 23, 2020 by Greg Meckbach

Most Desjardins agency offices are now dealing with customers over the phone and Internet, while CAA Club Group has closed its Ontario stores due to the COVID-19 pandemic. “Desjardins agents are continuing to focus on servicing our clients,” a spokesperson

News BrokersInsurance

COVID-19: What Northbridge is doing to navigate forward

March 20, 2020 by Adam Malik

All Northbridge employees are working from home and the company doesn’t expect any disruption on service levels, according to the carrier. Northbridge told Canadian Underwriter that its top priority is the health and wellness of its employees, brokers, and customers.

News BrokersInsurance

COVID-19: How Aviva Canada is conducting its business

March 20, 2020 by Adam Malik

Aviva Canada is ensuring that its efforts to keep employees safe will not impact service during the COVID-19 pandemic that is forcing companies from all industries to change the way they do business. The country’s second-largest carrier has 97% of

News InsuranceTechnology

These clients are especially disadvantaged by COVID-19 precautions

March 20, 2020 by Greg Meckbach

Smart phones and high-speed Internet makes it easier to do business when offices are closed and staff are working from home, but what about the client who doesn’t have the latest and greatest technology gadgets? Some clients, especially some elderly

News Brokers

COVID-19: What this association wants its members to do during this time

March 19, 2020 by Adam Malik

The Insurance Brokers Association of Alberta is calling on its members to take necessary precautions amid the COVID-19 pandemic, including closing offices. The group is also temporarily shuttering its offices but will try to ensure members can still get their

News BrokersClaimsInsurance

What Intact is doing during COVID-19

March 17, 2020 by Adam Malik

Intact Insurance employees are working from home and the company has created a dedicated team to keep an eye on developments during the COVID-19 pandemic, the company told Canadian Underwriter. “We are taking steps as needed to keep our people

News Legislation / Regulation

Politicians debate merits of insurer-based new home warranty

March 12, 2020 by Greg Meckbach

Ontario’s home warranty program will have a new mandate to resolve claims soon as possible, but there’s still no plan to have home warranties written by property and casualty insurers, provincial politicians confirmed. “The government has decided to continue with

News BrokersCommercial LinesInsuranceLegalMarkets / CoveragesTechnology

How to negotiate the nuanced world of email fraud coverage

March 3, 2020 by Jason Contant

Your commercial client may think they are covered for all types of business email compromise (BEC) fraud automatically, but policy triggers are often nuanced, a speaker said recently at NetDiligence’s Cyber Risk Summit in Toronto. “The biggest misconception of our

News InsuranceLegal

Do police need a search warrant to obtain a vehicle’s event data recorder?

March 3, 2020 Colin Perkel - THE CANADIAN PRESS

TORONTO – Police flouted a driver’s rights when they retrieved an electronic recording module from a car wreck days after a crash because they failed to get a search warrant or owner permission first, an Ontario judge has ruled. As