Segment
Consumers
How to handle grieving clients
September 5, 2018 by Jason ContantBrokers are used to responding to clients’ questions about their insurance needs, but are they always able to effectively handle grieving customers? The million-dollar question is how to ensure brokers are building enduring and caring customer relationships, while also protecting…
When a broker leaves a brokerage, who owns the clients?
September 1, 2018 by Jason ContantPersonal relationships with clients are a critical part of a broker’s business. So, when a broker decides to leave a brokerage, who owns the clients — the broker or the brokerage? “Really, the brokerage,” said John Elwick, a partner with Alexander…
Are consumers warming to telematics?
August 28, 2018 by Jason ContantA new survey for belairdirect has found more than half (53%) of polled Canadians would use an app that tracks their driving habits if it meant having a more personalized auto insurance rating. The finding contrasts recent industry comments and…
Regulator reveals reason for electronic pink slips delay
August 28, 2018 by Jason ContantPolice concerns about drivers’ mobile phone privacy rights are a major stumbling block in the introduction of electronic proof of insurance in various parts of the country, provincial financial and insurance regulators have told Canadian Underwriter. Canadian Underwriter recently contacted a…
The better way to sell insurance to Millennials
August 20, 2018 by Jason ContantIf the insurance industry wishes to sell more products to Millennials, the industry must adapt to what Millennials want, and not the other way around, according to a recent white paper from Cake & Arrow, a New York City-based agency…
What private insurers think of changes to B.C. auto insurance model
August 13, 2018 by Jason ContantCanada’s private auto, home and business insurers say the “fair rate” auto insurance model proposed by British Columbia’s public auto insurer last week is “long overdue.” Under the Insurance Corporation of B.C. (ICBC)’s proposed new auto insurance model, higher-risk drivers…
Regulator allows adjuster to co-own a moving company that sells to insurers
August 9, 2018 by David GambrillIn a clear conflict of interest case, the Insurance Council of B.C. has allowed an insurance adjuster who co-owns an adjusting firm with his wife to double as a minority owner in a moving and storage company that sells its…
How Ontario’s new government needs to handle the auto file
August 6, 2018 by Jason ContantAlthough Ontario’s new Progressive Conservative government has not publicly disclosed its plans for auto insurance reform, the industry’s trade association has some thoughts on where it should go. Pete Karageorgos, director of consumer and industry relations with Insurance Bureau of…
Ontario’s plans for auto insurance reform still under wraps
August 2, 2018 by Greg MeckbachA month after being sworn into office, Ontario’s new political rulers have been silent on the issue of auto insurance reform. “We haven’t heard anything formal yet from government,” confirmed Pete Karageorgos, the director of consumer and industry relations for…
Where private auto insurance rates are rising the fastest in Canada
July 31, 2018 by Jason ContantOntario’s premium rates are rising the fastest among Canada’s private passenger auto insurance regimes, according to the Q2 2018 Auto Insurance Price Index from LowestRates.ca. A measure of only private passenger auto insurance regimes in Canada, the index from the…
Controversy swirls around province’s plan for ridesharing insurance
July 24, 2018 by Jason ContantB.C.’s provincial government will introduce legislation to enable ridesharing in the province by fall of 2019, prompting the industry’s private insurers to say they can provide ridesharing insurance faster and better than the province’s public insurer. B.C.’s Ministry of Transportation…
Cop cuts deal with driver over fake insurance offence
July 24, 2018 The Canadian PressVANCOUVER – A Delta, B.C., police officer who ticketed drivers for offences that didn’t happen has won a review of the suspension and demotion proposed by the province’s police complaint commissioner. Const. Byron Ritchie was seeking a public hearing after…