Marc Lipman, President, Lloyd’s Canada and Attorney in Fact in Canada, Lloyd’s of London As the Canadian economy and society tentatively emerge from the COVID-19 pandemic, there are a number of important questions for the insurance industry to consider. None are more…
Christian Fournier, Executive Vice-President and Lead, Property and Casualty Insurance, Beneva [La Capitale/SSQ] One lesson from 2021 is that the consolidation in our industry is ongoing. There have been mergers of brokers and insurers. The pandemic hasn’t slowed that down. This is…
Rob Wesseling, president and CEO, The Co-operators Group Limited Canadians continue to interact differently with the economy and our industry. An accelerated shift toward digitization drove us to enhance digital solutions alongside our existing engagement models. The pandemic also emphasized emerging…
Matthew Turack, President, CAA Insurance Company The most important lesson the industry is really starting to respond to is that consumers want clear and sound advice that is easy to understand, and they are looking to companies for this. We recently…
Andy Taylor, CEO, Gore Mutual The industry can be proud of how we’ve managed through the pandemic as it balanced innovation, resilience and compassion for employees, customers and brokers. We need to continue to plan for black swan events that led…
Ryan Michel, President and CEO, Allstate Insurance Company of Canada Our mission, “Life is uncertain, we bring strength, experience, and care” helped guide how we have treated our customers, brokers, teammates and communities in which we serve during the 20-plus months of…
Bernard McNulty, chief agent and head of claims, Canada, Allianz Global Corporate & Specialty A big lesson for us, and for many insurers from 2020 and into 2021, was understanding our contractual language or policy language and knowing what our obligations are.…
Heather Masterson, President and CEO, Travelers Canada The past 20 months have brought unexpected challenges for our industry, but at the same time we’ve learned valuable lessons around planning and the critical importance of agility. We saw further acceleration of the technology…
Valérie Lavoie, President and CEO, Desjardins General Insurance Group When the pandemic started, we were very reactive in our response. Being flexible and staying close to our members, clients and employees became more crucial than ever. We must keep challenging ourselves…
Carol Jardine, EVP & president of Canadian P&C operations, Wawanesa Mutual Insurance Company A big thank you to our brokers, policyholders and employees as Wawanesa celebrates our 125th anniversary. Milestones like this make you think about where you’ve been and where…
Nick Creatura, president & CEO, Canada, CNA 2021 has been a transformative year. While we are seeing some return to normal interpersonal interactions as COVID-19 abates, the accelerated digitization of client and partner interactions is likely to continue. The virtualization…
Patrick Barbeau, executive vice president and COO, Intact Financial Corporation Our purpose is to help people, and the importance of this purpose was highlighted in the last 20 months as we took on COVID-19, one of the biggest economic and…