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COVID-19 sparks debate about U.S. adjuster use in Calgary

July 3, 2020 by David Gambrill

COVID-19 appears to be kindling proud sentiments about employing Canadian adjusters, after social media posts triggered an age-old debate about using U.S. adjusters to handle catastrophe claims in Canada. Twitter was abuzz with comments after Global News posted a piece

News ClaimsInsurance

What the judge said when a trial lawyer accused an insurer of “playing hardball” with his elderly client

December 31, 2019 by David Gambrill

An elderly resident who lost her slip-and-fall claim against a retirement home does not have to pay the legal costs of the home’s insurance company because the insurer’s legal strategy was “at risk of allegations of playing hardball,” the Ontario

News BrokersInsuranceMergers and Aqcuisitions

Lussier Dale Parizeau continues M&A activity

June 18, 2019 by Jason Contant

Quebec’s largest brokerage, Lussier Dale Parizeau, has merged with financial services firm Genius Financial Group. André Lussier, president of Lussier Dale Parizeau, announced the merger along with the four partners of Genius Financial Group: Jean-Pierre Gauvreau, Serge Gravel, Éric Émond

News AdjustersClaimsClimate ChangeLegal

Why this vehicle accident defendant tried to quash $850,000 settlement

June 14, 2019 by Greg Meckbach

Adjusters handling auto liability claims shouldn’t be too quick to settle and take what the plaintiff’s lawyer is saying with a grain of salt. These are among the takeaways from Thursday’s Supreme Court of Canada decision in Fleury v. Paulus.

News AdjustersClaimsClaims CanadaInsuranceLegislation / Regulation

CU Total Loss Series: Bending Time

June 13, 2019 David Gambrill, Editor-in-Chief

Total Loss Series, Part 3: Solutions Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing total

News AdjustersClaimsInsuranceLegislation / Regulation

How this province is tackling inconsistent adjuster licensing

May 24, 2019 by Jason Contant

Will there soon be a consistent approach to adjuster licensing across Canada? New Brunswick is one province moving towards that goal. Earlier this month, the Insurance Division of New Brunswick’s Financial and Consumer Services Commission released a consultation paper on

News Employment

Job hunters are changing the rules around work

May 17, 2019 by Adam Malik

Employers are being expected to offer flexible working options. And job seekers are more than happy to turn down an offer if they aren’t included. IWG, which operates virtual offices around the world, recently released its annual global study which

News AdjustersClaimsClaims CanadaClimate ChangeRestoration

The challenges of assessing seasonal home damage

May 13, 2019 by Adam Malik

Despite being told flooding in Ontario’s Cottage Country back in 2013 was one-in-100-years event, area businesses and residents are cleaning up from a second and more widespread flooding incident in less than a decade. Climate is playing a key role

News Insurance

CU Total Loss Series: Where are the bottlenecks?

May 13, 2019 by David Gambrill

Total Loss Series, Part 2: Bottlenecks Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing total

News InsuranceTechnology

Will a robot take your insurance job? Probably.

May 9, 2019 by Jason Contant

Bored of the same-old, same-old? Why not sharpen your pencil and take that dream job as an actuary? According to the Will Robots Take My Job? website, there is only a 21% chance that actuaries will be replaced by artificial

News Claims CanadaInsuranceMarkets / Coverages

How should employers treat recreational marijuana use?

May 9, 2019 by Jason Contant

Employers should treat marijuana use in the workplace as they would alcohol use, a senior claims professional told Canadian Underwriter Monday. “All of the liability still exists,” said Heather Matthews, senior vice president of Crawford & Company (Canada)’s National Claims

News AdjustersCatastrophesInsurance

How Quebec floods are challenging adjusters

May 1, 2019 by Greg Meckbach

Many homes flooded in Sainte-Marthe-sur-le-Lac, Que. will be total losses and may not have overland flood coverage, a vice president for an independent adjusting firm suggests. Claims adjusting firm ClaimsPro is involved in about 2,000 flood claims from April in