Canadian Underwriter


News ClaimsTechnology

Humans required to train AI to assess images for damage losses

August 22, 2018 by Greg Meckbach

Claims adjusters could soon have part of their work replaced by software that looks at photos and decides whether property is damaged, but there is still a need for humans in the process, one researcher predicts. When properties are damaged

News ClaimsInsurance

Beleaguered industry faces prospect of more flood damage in Ontario

August 21, 2018 by David Gambrill

Most of Ontario is under a severe weather warning Tuesday, once again threatening flood damage in a province where insurers have already paid approximately $800 million for natural catastrophe damages. This cumulative total for the year in Ontario does not

News BrokersInsuranceLegislation / Regulation

Top 10 broker gaffes

August 16, 2018 by Jason Contant

Major infractions committed by Quebec insurance brokers include acting dishonestly, negligently, or not acting with competence and professional integrity, says the disciplinary committee of the Chambre de l’assurance de dommages (ChAD), the province’s self-regulatory body for brokers, agents and claims adjusters.

News AdjustersClaimsLegal

Claims adjuster fined $4,000 for failing to properly inform insured about coverage

July 25, 2018 by Jason Contant

A Quebec claims adjuster has been fined $4,000 for failing to inform an insured about an insurance carrier’s rights under the insurance policy, and for not promptly responding to emails from the insurer. Philippe Morin was charged with two counts

News ClaimsInsuranceRestorationTechnology

How drone technology is transforming roofing claims

July 19, 2018 by Jason Contant

With the increasing number of catastrophes across the country, there is general consensus in the industry that resources are stretched thin. “The industry has a finite number of roofing companies, adjusters and estimators and to gear up to handle many

News ClaimsInsuranceLegal

What the court said about a family law approach to “spouse” in auto AB claim

July 11, 2018 by David Gambrill

The meaning of the term “spouse” under the Family Law Act is not applicable when determining eligibility for accident benefits under an auto insurance policy, an Ontario court has ruled in a priority dispute between insurers. In Royal & Sun

Feature Claims CanadaInsurance

A northern light

July 10, 2018 Emily Atkins, Editor

Rocca Claims aims to attract talent to Ontario’s north

News CatastrophesClaimsInsuranceRestoration

How the pieces of the puzzle fit together during a catastrophe

July 5, 2018 by Jason Contant

Following a catastrophe, policyholders are best served when adjusters and contractors adhere to their professional limitations in managing a loss, an industry executive said Tuesday. Jim Eso, senior vice president of property and casualty with Crawford and Company (Canada) Inc.,

News ClaimsInsuranceMergers and AqcuisitionsRestoration

Local M&A activity heats up in the claims industry

July 3, 2018 by Jason Contant

Independent adjusting firm Crawford & Company (Canada), Inc.  has acquired Cherrie Griffith Ltd., a provider of risk and claims services in the Ottawa region for more than 10 years. The acquisition was the second in two months within the claims

News ClaimsRestoration

Contractors know their role: Restoration contracting firms speak out

July 3, 2018 by Jason Contant

Controversy has swirled around the property and casualty industry’s response to Ontario’s May 4 windstorm, with restoration contracting firms speaking out to Canadian Underwriter recently to confirm the proper role of contractors during the catastrophe event. Restoration contracting firms made

News ClaimsInsuranceMarkets / Coverages

ClaimsPro prepares dedicated adjuster team for marijuana legalization

June 22, 2018 by Jason Contant

Independent adjusting company ClaimsPro announced this week that it has prepared a dedicated adjuster team for the cannabis industry, just as Canada moves to legalize marijuana in October. The team will exclusively handle first- and third-party cannabis claims, such as

News ClaimsInsurance

Claims professionals speak out amid allegations of contractors providing insurance advice

June 21, 2018 by Jason Contant

Ontario and Quebec’s May 4 windstorm event has the Canadian claims industry talking about the proper roles of contractors and adjusters, based on unconfirmed reports that individual rogue contractors – e.g. not people associated with the larger restoration contracting firms –