Announcements in Coming Events are run free of charge as a service to the industry. Items should be submitted by the first of the month prior to the month in which the announcement is to appear. CARSTAR Industry Conference. Calgary,…
With the advent of Internet sales and service, building a solid relationship with customers will become more important than ever. Not only does the Internet bring the opportunity for high-tech customer relationship management (CRM) solutions, but it also gives consumers…
Dear Editor, I have been provided with a copy of Paul Iacono’s article from your April 2001 issue. He talks about the “menu” approach to billing. Over the past year the writer took this one step further and actually prepared…
Compounded by consumer needs and stiff competition within the industry, insurance companies are forced to find new and innovative ways to differentiate themselves from their competitors. It is no longer enough to improve the efficiency of internal administration, insurers must…
New Insurance Brokers of Toronto Region president David Forster (right) presents a plaque commemorating the service of immediate past president Michael Freedman at the association’s annual general meeting recently. Douglas G. Hogemboom has been appointed president and CEO of Empire…
The past decade has been a time of transition for the collision repair industry, marked by a shrinking market and consolidation. Now the industry is seeking new alliances with the insurance industry in the drive to improve efficiency and increase customer satisfaction. As both industries head into the next decade, the pressure and the potential for success is increasingly dependent on the strength of those alliances.
New marketing technologies and rising consumer concern of “information exploitation” by financial service providers has created a challenge for the insurance industry. Faced with new federal legislation under Bill-6, which affords information protection to individuals, insurers and their financial services…
With great sadness S.J. Kernaghan Adusters Ltd. announces the passing of Gerry LeFort, the company’s Halifax branch manager. He died peacefully in hospital on February 25, at the age of 56. Gerry began his career in 1963 as an adjuster…
Trends emerging in claims handling suggest that adjusters will be busy in the year ahead, delegates at the recently held Ontario Insurance Adjusters Association conference were told. Fraud and litigation were central topics, with speakers predicting new perils in bad faith and class action lawsuits.
After 34 years with Lindsey Morden, CEO Kenneth Polley has announced his intention to retire from that position. Polley will remain as chairman, while Francis Chou, a director of the corporation and vice president of Fairfax Financial Holdings will act…
The failure last year of Quebec insurer GISCO put the Property and Casualty Insurance Compensation Corporation (PACICC) pre-fund system to the test, and now new changes are in the works. At the corporation’s recent annual general meeting, president and CEO…
Following a fairly mild earthquake which shook the Queen Charlotte Islands and surrounding areas in British Columbia in early February, a second quake of a much greater magnitude of 6.8 on the Richter Scale occurred in the northern part of…