Going Mobile
November 30, 2014 Craig Harris, Freelance writerThe rapid take-up of mobile devices by newer generations of consumers may spell big changes for the claims management process. Mobile claims technology in the form of tablets and other tools have existed for some time for adjusters and insurance companies, but to date only a handful of insurers have experimented with mobile apps for customers. How will mobile technology evolve for insurance companies, clients and adjuster partners? Should insurer mobile apps be directed to customer, or adjuster, functionality? And how will the integration process work for all parts of the claims value chain?
Art of the Sale
May 1, 2014 Jeremy Bowler, Senior Director, Insurance Practice, J.D. PowerWhat is the missing element in Canada’s auto insurance industry? It could be that advertising holds the key in an expanding industry where insurers are increasingly having to fight to gain market share.
Marketplace
August 1, 2013 by Canadian UnderwriterCANADIAN MARKET Greater Toronto Area Sees Record Rainfall The Greater Toronto Area (GTA) experienced rainfall on July 8, eclipsing Hurricane Hazel almost six decades earlier, that resulted in flooding and power outages. Pearson International Airport is reported to have recorded…
No Drive-by Trend
May 1, 2012 Greg Horn, Vice President, Industry Relations, Mitchell InternationalThe insurance industry should keep an eye on trends in accident avoidance technology, because the safety features are here to stay.
On the scene
March 31, 2012 byPat Van Bakel has been appointed chief operating officer at Crawford & Company (Canada) Inc., effective March 1. Van Bakel has been with the company for more than 20 years, having most recently served as senior vice president, operations, insurer…
Fighting Fraud Through Financial Documentation
January 31, 2012 Michael Sigsworth and Darrell ShermanMedia coverage on the high cost of fraudulent claims to insurers and insureds alike has been extensive. But the fight against fraud is also costly, and more so if punitive damages are awarded as a result of mistakes in the…
Stylizing Protection
October 1, 2011 Frank Cain, Michael Palermo & Associates Insurance LtdThanks to the actions of an unscrupulous few, brokers and their clients are left to pick and choose between optional coverages, leaving open the question of which might be needed.
Taking a Bite Out of Theft
May 31, 2011 Anthony MannellaVehicle theft is the number two claim insurers have to face today
The Truth Behind Axiom
June 1, 2008 Vanessa MarigaGordon Findlay, the man behind Axiom, is hanging up his pen after 12 years of offering wisdom to the industry in the form of fiction
Smash! Birth of the Ace
January 1, 2003 Sam Malatesta, vice president of marketing & insurance relationsBoth insurers and their collision repair partners are facing difficult times, with costs rising and marketshare scarce. Consolidation in either industry has not brought about the kind of cost efficiency dreamed of. Perhaps it is time to see “the big…
Aiming for claims control
July 1, 2002 Vikki SpencerAs insurers, auto manufacturers and other claims supply chain representatives met for the annual AIM Forum in Toronto recently, cost control and injury reduction took the front seat. From the aftermarket parts debate to personal injury claims inflation, speakers noted that insurers and auto makers must find ways to protect against fraud and keep drivers safer, while still keeping a lid on expenses.
AUTO “burn”
May 1, 2002 Sean van Zyl, EditorOuch! Auto insurers just cannot seem to win. Across Canada auto claim losses are pouring in with the supposed “prize market” of the country — Ontario, which accounts for about a third of all premiums in Canada — delivering some…