Sales Column: How automation keeps brokers in front of clients
May 29, 2023 Adam MitchellI had the privilege of interviewing Carol Jardine on a podcast at the end of her final day before retiring as Wawanesa’s president of Canadian P&C operations. What stood out for me is how our conversation illustrated the difference between…
How automation’s shifting on-site claims work to bigger losses
February 23, 2023 Philip PoradoCOVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that…
How to detect insurance fraud before the tow truck turf wars start
March 26, 2021 by Jason ContantEarly identification of potential insurance fraud schemes through automation can help prevent scenarios like the towing turf wars in Ontario from spiralling out of control, the CEO and co-founder of FRISS said Wednesday. “I think it is crucial for the…
The critical piece of mapping out the claims process
September 16, 2019 by Greg MeckbachInsurance providers who are paying for consultants to help change claims processes may be missing a piece of the puzzle. “There are a lot of vendors who would like to spend a lot of time with you,” said Erin Fischer,…
Trojan Horse or Workhorse?
March 16, 2018 Emily Atkins, EditorIs smart automation a boon or bane?