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Why it’s hard to make telematics ‘commercially viable’ in Canada

August 13, 2020 by Greg Meckbach

If regulators continue to prohibit auto insurers from imposing surcharges when they detect risky driving behaviour through telematics, it will be difficult for usage-based insurance to be commercially viable, an Aviva Canada data science expert suggests. “Telematics is a good

News Technology

Why regulation holds auto insurers back from using advanced modelling

August 4, 2020 by Greg Meckbach

Auto insurers could potentially use artificial intelligence to improve risk segmentation but some of the newer modelling techniques may not be a good fit with the way rates are currently regulated, a data science expert for one insurer suggests. Ontario’s

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Where Aviva is going with text messaging for customer interaction

July 22, 2020 by Greg Meckbach

Aviva Canada is using short message service (SMS), or texting, to communicate with customers, a technology on which it was focusing before building mobile apps. “We are already texting to our customers today,” Bryant Vernon, Aviva Canada’s chief claims officer,

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Maurice Tulloch steps down as Aviva CEO

July 16, 2020 by David Gambrill

Maurice Tulloch has stepped down from his role as Aviva Group CEO and retired from his position on the Aviva plc board, citing “family health reasons,” Aviva plc has announced. Tulloch joined Aviva in 1992, shortly after graduating with a

News ClaimsClaims CanadaInsuranceLegal

The Aviva contagious disease policy wording at issue in class action BI coverage dispute

July 8, 2020 by Greg Meckbach

The question of whether non-essential businesses that closed during the pandemic are entitled to claim insurance – specifically, for cover arising as a direct result of an outbreak of contagious or infectious disease within 25 kilometres that is required by

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Former LawPro CEO nominated to investment industry regulator board

June 25, 2020 by Greg Meckbach

Malcolm Heins, a former CEO of Ontario’s professional liability insurer for lawyers, has been nominated to the board of directors of the Investment Industry Regulatory Organization of Canada, IIROC has announced. Heins (pictured below) joined Simcoe & Erie General Insurance

News ClaimsClaims CanadaInsuranceLegal

Why Aviva Canada does not have to defend this sexual abuse lawsuit

June 18, 2020 by Greg Meckbach

Aviva Insurance Company of Canada has won an appeal in a coverage dispute arising from a teenaged kickboxer who is suing her gym after being sexually abused by an employee. The kickboxer was 14 years old on May 1, 2017

News ClaimsInsurance

Open roads: Driving “fast and furious” during the pandemic

May 11, 2020 by Adam Malik

Ontario Provincial Police caught two different drivers this past weekend going more than twice the speed limit on highways, part of a growing trend of dangerous driving on the open roads during the pandemic — and insurers are taking notice.

News ClaimsClaims CanadaEngineeringInsuranceLegal

Aviva loses battle in faulty workmanship exclusion dispute

May 5, 2020 by Greg Meckbach

The application of faulty workmanship exclusions continues to be a subject of disagreement among judges, a Court of Appeal of Alberta ruling from last week shows. The Court of Appeal of Alberta recently found that if a construction contractor causes

News ClaimsEmploymentInsuranceMarkets / Coverages

How Aviva is responding to dentists’ COVID-19 claims

April 2, 2020 by Greg Meckbach

Aviva Canada is promising guidance to dentists who want to submit claims arising from provincial government orders shutting down non-essential services. Aviva writes TripleGuard, a property and casualty insurance product for dentists provided by CDSPI, originally known as Canadian Dental

News InsuranceLegislation / Regulation

Aviva to start using credit info as auto rating factor in this province

February 13, 2020 by Greg Meckbach

Aviva Insurance Company of Canada and Traders General Insurance Company have permission to use consumers’ credit information as an auto rating factor, the Nova Scotia Utility and Review Board announced Monday. Insurers are specifically prohibited from using credit information as

News InsuranceLegal

Home warranty provider loses argument that Aviva product is not insurance

December 18, 2019 by Greg Meckbach

Brokers who provide home warranty assuming it is not an insurance product could be mistaken if they try to argue this in court – especially if the warranty is written by a regulated insurer. National Home Warranty Group told the