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Aviva rolls out automated claim notification at collision reporting centres

February 5, 2019 by Greg Meckbach

Motorists insured by Aviva Canada will no longer have to make their own first notice of loss (FNOL) to the carrier if they report the accident to a collision reporting centre. This is because Aviva Canada is rolling out an

News InsuranceTechnology

How ‘exponential era technologies’ bedevil insurers

December 13, 2018 by Greg Meckbach

How you deal with the always-connected consumer will determine whether an insurtech will eat your lunch, speakers suggested at KPMG Canada’s annual insurance conference. “Digital is oxygen these days. If you are not digitizing your products and your service, you

News ClaimsInsuranceLegislation / Regulation

Insurer pushing for new auto fraud laws

December 5, 2018 by Greg Meckbach

A major insurer is calling for new laws prohibiting various forms of auto insurance fraud in Ontario. “As an industry we need a new set of provincial offences that will allow for the efficient and effective prosecution of fraud,” said

News InsuranceLegal

Why this 1996 auto accident benefits claim has not been resolved

October 31, 2018 by Greg Meckbach

An accident benefits claimant who a designated assessment centre concluded 22 years ago was not disabled still has a chance to claim income replacement benefits, Ontario’s Divisional Court has ruled. Dharam Sidhu was involved in a traffic accident in 1996. He

News Legal

Aviva considers appeal in $3.4-million sexual abuse claims dispute

October 22, 2018 by Greg Meckbach

Aviva Canada is considering whether to seek leave to appeal to the Supreme Court of Canada after the New Brunswick Court of Appeal ruled last week that the insurer must pay a Catholic diocese about $3.4 million towards costs of

News ClaimsInsuranceLegal

Aviva ordered to pay $3.3 million in compensation to Catholic diocese

October 21, 2018 The Canadian Press

FREDERICTON – New Brunswick’s Court of Appeal has ordered an insurance company to pay over $3.3 million to the Catholic Diocese of Bathurst to cover the cost of compensation for decades of sexual abuse by priests. In a ruling released

News InsuranceLegal

A ‘lessee’ is not necessarily the person who paid for the rented vehicle

October 2, 2018 by David Gambrill

A “lessee” under Ontario’s Insurance Act is the person whom the rental company would sue to enforce the rental contract, a court reaffirmed Monday. In Aviva v. Wawanesa, the Ontario Superior Court decided a recent priority dispute between insurers. The

News ClaimsInsuranceTechnology

The trade-off to using artificial intelligence to speed up claims

August 29, 2018 by Greg Meckbach

Canadian insurers wanting to handle claims like Lemonade are going to have to accept some trade-offs, a Claims Summit speaker said Tuesday. New York City-based Lemonade Insurance Company uses artificial intelligence and says it can handle some claims in three

News InsuranceLegislation / Regulation

How individual insurers have responded to challenges in Ontario auto

August 14, 2018 by Greg Meckbach

Despite a consensus in the industry that auto insurance rates are inadequate in Ontario, not all insurers are trying to diversify their business to reduce their exposure to this particular line. The Co-operators Group Ltd. “does not intend to reduce

News Legislation / Regulation

New discount proposed for claimants who use insurers’ accredited body shops

March 13, 2018 Greg Meckbach, Associate Editor

In the wake of an undercover investigation that allegedly caught collision repair centres deliberately damaging vehicles, Aviva Canada is pushing for discounts for vehicle owners who agree to use an insurer’s accredited body shop. Such a discount would require a

News InsuranceTechnology

Mobile app resolves Aviva’s auto claims 20-40% faster in trial tests

March 5, 2018 Greg Meckbach, Associate Editor

Aviva Canada auto policyholders whose vehicles get damaged in accidents can get their claims processed by taking pictures and uploading them to a mobile app, Aviva Canada announced recently. The app, AvivaExpress, was developed by Chicago-based Snapsheet and is available

News Insurance

Aviva’s RV adventure: insuring homes on wheels

December 15, 2017 David Gambrill, Editor-in-Chief

In its second major ridesharing announcement in less than a week, Aviva Canada has joined the RV adventure, insuring the expansion into Canada of Outdoorsy, an online platform to rent recreation vehicles. Outdoorsy is billed as the largest online RV