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This global carrier could re-enter the Canadian retail insurance market

February 27, 2019 by Greg Meckbach

Seventeen years after selling its personal lines business to the insurer now known as Intact, Zurich Canada has ambitions to re-enter the “retail” space, but it remains to be seen how it would do that or what form it would

News InsuranceTechnology

This AI tool is a ‘huge priority’ for some insurers

February 27, 2019 by Greg Meckbach

Chatbots are getting better at answering questions, and many Canadian insurers are taking a serious look at the technology, a fintech analyst said Tuesday. “Quite a few of the major insurers in North America are looking to chatbots as a

News Technology

These three work tasks make the most sense to automate

February 26, 2019 by Jason Contant

If you’re looking to automate at your brokerage or insurance company, scrutinize specific tasks, not entire jobs, recommends a blog from Harvard Business Review. There are three fundamental work characteristics that lend themselves to automation: Repetitive vs. variable work –

News InsuranceTechnology

How Zurich can use AI to reduce a broker’s E&O exposure

February 25, 2019 by Greg Meckbach

A Toronto-based artificial intelligence (AI) vendor is working with Zurich Canada to reduce errors and omissions risk in commercial insurance policies. Often commercial policies have dozens of pages with several endorsements, which someone needs to read for accuracy before the

News Insurance

How much business Sonnet writes for Economical

February 22, 2019 by Greg Meckbach

Direct writer Sonnet accounted for about 5% of Economical Insurance‘s premiums in 2018, the Waterloo, Ont. mutual reported Thursday. “While Sonnet requires additional scale to achieve profitability, we now have sufficient insights and experience to improve performance, and we have

News BrokersInsurance

Fines struck for B.C. brokers who issued false receipts to insurers in toll bridge fiasco

February 19, 2019 by David Gambrill

EDITOR’S NOTE:  The story has been corrected to show that FICOM’s position before the Financial Services Tribunal was that the financial penalties were deemed to be insufficient to deter brokers from misrepresenting facts. A previous version incorrectly stated that FICOM’s

News BrokersInsuranceMergers and Aqcuisitions

Atlantic Canada brokerage acquires family-owned operation

February 15, 2019 by Jason Contant

Archway Insurance, one of Atlantic Canada’s largest brokerages, has announced the acquisition of family brokerage George Mitchell Insurance in Liverpool, N.S. Amherst, N.S.-headquartered Archway announced the acquisition Thursday. Effective Feb. 28, 2019, Archway’s latest acquisition brings its number of locations

News Insurance

How to keep clients happy if their auto premiums skyrocket

February 15, 2019 by Greg Meckbach

A huge hike in auto rates does not mean your client has to be disgruntled. “There are things that insurers can do to soften the blow when [auto] insurance rate actions need to be taken,” Tom Super, director of the

News BrokersInsuranceTechnology

How your brokerage might benefit from partnering with an innovation hub

February 11, 2019 by Jason Contant

A brokerage in Nova Scotia has partnered with an innovation hub in Atlantic Canada to “up its game” in the digital space. AA Munro Insurance, which has more than 20 locations in Nova Scotia, has partnered with Volta Labs. This

News Insurance

Common misconceptions about business interruption insurance

February 8, 2019 by Jason Contant

One strong challenge to the broker channel, according to brokers, is consumer self-education about their insurance needs and options. Nowhere is this more evident than in the field of business interruption (BI) insurance, a very specialized coverage that is rife

News BrokersClaimsInsuranceReinsurance

Executive challenges brokers regarding earthquake take-up rates in Quebec

February 8, 2019 by Jason Contant

Sparks flew during a recent conference discussion about mortgage impairment and earthquake loss, when a senior reinsurance company executive drew a link between the practices of Quebec brokers and the low take-up rates of earthquake insurance in the province. Philipp

News Insurance

Why brokers hail the D/X Initiative as “the start of the revolution”

February 7, 2019 by David Gambrill

A “watershed moment” of industry cooperation could lead in April to what brokers are heralding as the most significant technology breakthrough in broker-carrier connectivity in decades. Representatives of every broker association across the country met in Toronto on Jan. 29,