Canadian Underwriter

Stressed employee intern suffering from gender discrimination or unfair criticism.
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Some brokers say they face workplace discrimination

April 8, 2022 Philip Porado

Canada likes to see itself as a leader in the areas of diversity, equity and inclusion (DEI). And while it may be ahead of certain countries, some Canadian brokerage industry employees said they have faced various forms of workplace discrimination.

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How inflation could prolong the hard market

February 25, 2022 by David Gambrill

Inflation could prolong the hard market in Canada’s property and casualty lines, brokers caution. RMS Canada reports that inflation will hit 5% in 2022 before approaching 3% by the year’s end. “Persistent inflation is primarily due to supply constraints and

News BrokersEmploymentInsuranceMGAsTechnology

Hybrid office: What brokers can learn from the parable, Who Moved My Cheese?

July 21, 2021 by David Gambrill

Ontario brokerage Mitchell & Whale is allowing its staff to return to the office in any way they choose, a hybrid work model inspired by the 1998 best-selling book, Who Moved My Cheese? Authored by Dr. Spencer Johnson, Who Moved

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Why brokers’ virtual meetings will survive the pandemic

July 8, 2021 by Adam Malik

Virtual meetings during the pandemic have allowed brokers to conduct more structured client meetings with a sharper focus, according to an expert from Aon. Sixteeen months ago, at the onset of the global pandemic, video meetings produced some confusion because

News BrokersInsuranceLegalLegislation / RegulationMGAs

Inactive Alberta brokerage ordered to pay $6K for failing to remit client funds to MGA

May 14, 2021 by David Gambrill

Alberta-based NIB Insurance Group Ltd., now an inactive brokerage, has been ordered to pay $6,000 in civil penalties for failing to remit client premiums to an MGA, and for selling a policy to a client while it was no longer

News BrokersInsurance

Videoconferencing brokers setting sales records during pandemic

February 11, 2021 by David Gambrill

Videoconferencing brokers shattered sales records in top-tier brokerages across the country during the pandemic, senior brokerage executives reported in a recent Canadian Underwriter webinar. The results suggest virtual sales are at least as effective — if not sometimes more effective

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Executive Outlook 2021: Dave Partington, Gallagher

December 28, 2020 by Adam Malik

Dave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better

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Executive Outlook 2021: Sarah Robson, Marsh

December 28, 2020 by Adam Malik

Sarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and

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Executive Outlook 2021: Tina Osen, Hub

December 23, 2020 by Adam Malik

Tina Osen, President, Hub International Canada Consumer behaviours are changing. We demonstrated to our customers how important it was to have good information, in real-time, and they value our knowledge. Our clients recognize that the advice we bring is important,

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Executive Outlook 2021: Kenny Nicholls, Western Financial Group

December 23, 2020 by Adam Malik

Kenny Nicholls, President, CEO, Western Financial Group Brokers have always had a unique position in the insurance industry. Adaptability has been a crucial part of the broker model and we have seen particular evidence of that this year. Our traditional

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Executive Outlook 2021: Aneill MacCaull, AA Munro Insurance

December 22, 2020 by Adam Malik

Aneill MacCaull, President, AA Munro Insurance Moving forward through COVID and into a post-COVID world, the biggest operational change for brokers will be the continued automation of simple customer transactions. Policy inquiries, payments, requests for liability cards, and renewal transactions

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Executive Outlook 2021: Barry Lorenzetti, BFL Canada

December 22, 2020 by Adam Malik

Barry F. Lorenzetti, President, CEO, BFL Canada COVID-19 has been a massive disruptor in every aspect of our lives and we continue to work through and endure a very tough insurance market. Tech is king, with brokers moving towards a