Videoconferencing brokers setting sales records during pandemic
February 11, 2021 by David GambrillVideoconferencing brokers shattered sales records in top-tier brokerages across the country during the pandemic, senior brokerage executives reported in a recent Canadian Underwriter webinar. The results suggest virtual sales are at least as effective — if not sometimes more effective…
Executive Outlook 2021: Dave Partington, Gallagher
December 28, 2020 by Adam MalikDave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better…
Executive Outlook 2021: Sarah Robson, Marsh
December 28, 2020 by Adam MalikSarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and…
Executive Outlook 2021: Tina Osen, Hub
December 23, 2020 by Adam MalikTina Osen, President, Hub International Canada Consumer behaviours are changing. We demonstrated to our customers how important it was to have good information, in real-time, and they value our knowledge. Our clients recognize that the advice we bring is important,…
Executive Outlook 2021: Kenny Nicholls, Western Financial Group
December 23, 2020 by Adam MalikKenny Nicholls, President, CEO, Western Financial Group Brokers have always had a unique position in the insurance industry. Adaptability has been a crucial part of the broker model and we have seen particular evidence of that this year. Our traditional…
Executive Outlook 2021: Aneill MacCaull, AA Munro Insurance
December 22, 2020 by Adam MalikAneill MacCaull, President, AA Munro Insurance Moving forward through COVID and into a post-COVID world, the biggest operational change for brokers will be the continued automation of simple customer transactions. Policy inquiries, payments, requests for liability cards, and renewal transactions…
Executive Outlook 2021: Barry Lorenzetti, BFL Canada
December 22, 2020 by Adam MalikBarry F. Lorenzetti, President, CEO, BFL Canada COVID-19 has been a massive disruptor in every aspect of our lives and we continue to work through and endure a very tough insurance market. Tech is king, with brokers moving towards a…
Executive Outlook 2021: Stéphane Lespérance, Aon
December 21, 2020 by Adam MalikStéphane Lespérance, President, Commercial Risk and Health Solutions in Canada, Aon In 2019, and the early part of 2020, we talked about a market under correction with increased underwriting discipline by insurers. This year, we added to the mix a…
Executive Outlook 2021: Warren Griffiths, FCA Insurance Brokers
December 21, 2020 by Adam MalikWarren Griffiths, President, FCA Insurance Brokers When FCA this year celebrated 100 years of operations, and the beginning of a new chapter for our business journey, we also prepared for market hardening. Like everyone else, we have been surprised by…
Executive Outlook 2021: Shawn DeSantis, Navacord
December 18, 2020 by Adam MalikShawn DeSantis, President, CEO, Navacord Corp. The pandemic has reshaped our industry — and is still reshaping it — with rapid change and innovation. Going forward, brokers will need to adopt and adapt to these changes across our expertise, people,…
Executive Outlook 2021: Philomena Comerford, Baird MacGregor
December 18, 2020 by Adam MalikPhilomena Comerford, President, CEO, Baird MacGregor Insurance Brokers LP & Hargraft Schofield Deemed an essential service, most tech-savvy brokerages deftly pivoted to a remote workforce model when COVID shut down the economy in March. Necessity became the mother of invention.…
Regulator cautions brokers about sharing and storing client data
December 15, 2020 by David GambrillAs the pandemic continues to plunge Canada’s property and casualty insurance industry deeper into the digital space, regulators are issuing ongoing reminders — and warnings — about how brokers are sharing and storing their clients’ personal data. Most recently, Peter…