Staff vaccine status discussions, disclosures pose challenges for businesses
June 17, 2021 Danielle Edwards - THE CANADIAN PRESSHALIFAX – Cynthia Fernandez said her personal sense of responsibility for the safety of her clients led her to publicly disclose that her staff were vaccinated against COVID-19 earlier this spring. “I think a lot of people are nervous still…
Non-Canadians (with exceptions) barred from entering Canada
March 16, 2020 by David GambrillIn an aggressive move to stop the spread of COVID-19 cases in Canada, Prime Minister Justin Trudeau announced Monday that the federal government will be closing the country’s borders to people who are not Canadian citizens or permanent residents. Exceptions…
Executive Outlook 2020 | Rowan Saunders, Economical
December 27, 2019 by David GambrillRowan Saunders, President, CEO, Economical Insurance Insurers across Canada are exploring new ways to embrace digital and improve customer experience in the middle of a hard market. This necessary transformation is the most important issue we face. Within the context…
When are you most productive at work?
August 9, 2019 by Adam MalikDon’t bother scheduling that client meeting on Friday. You’re better off waiting until Tuesday rolls back around. A new study has confirmed what most believe – we’re less productive as we reach the end of the workweek. The survey from…
Where do you invest first to grow your business: People or machines?
July 2, 2019 by Adam MalikTo grow their business, broker principals would be wise to zero in on health, happiness and staff harmony as priorities. That’s the strategy going forward for many for Canadian businesses, according to a new study. Naturally, business owners are looking…
How not to manage risk at a cryptocurrency provider
June 21, 2019 Michael MacDonald - THE CANADIAN PRESSHALIFAX – The accounting firm investigating the unseemly demise of Canada’s QuadrigaCX cryptocurrency exchange is accusing the company’s late founder of creating fake trades and transferring customer funds into his personal accounts, where the money was used for high-risk margin…
Digitizing your brokerage? Pay attention to the ‘frozen middle’
June 21, 2019 by Jason ContantWhat’s the secret to successful digital transformation? The key is to get buy-in from the lower levels of the organization, said Paul Chapman, chief information officer (CIO) at Box Inc., a provider of cloud content management and file-sharing service for…
The key role of risk managers during climate change
June 20, 2019 by Adam MalikFinancial companies, including insurers, are moving positively towards dealing with climate change but more needs to be done – and it will need to be risk managers at the forefront to prepare their companies, according to a new study. The…
What brokers think of this tax change on auto insurance
June 20, 2019 by Jason ContantThe Insurance Brokers Association of Newfoundland and Labrador (IBAN) is happy with regulatory amendments that would eliminate the remaining 13% retail sales tax (RST) on auto insurance in the province. “IBAN is pleased to see the elimination of the RST…
Data breach affects nearly 3 million Desjardins Group members
June 20, 2019 THE CANADIAN PRESSMONTREAL – Desjardins Group said Thursday the personal information of more than 2.9 million of its members has been shared with individuals outside of the organization. The Quebec-based financial institution said the breach affects 2.7 million individual members and 173,000…
Paid Leverage tech and deliver seamless CX
June 20, 2019 Insurance NexusFast, simple and personalized. Those are the demands being placed on Canadian carriers as they strive to meet customer expectations in a digital experience-driven world. It’s no longer enough to set your yardstick by how well (or badly) the competition…
One way to minimize double entry of data
June 19, 2019 by Jason ContantOne question often on the minds of brokers is how do they better digitize their processes and minimize the amount of data they have to enter into various systems. “Our position is that data should be created in a digital…