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Why insurers joined Facebook ad boycott

July 13, 2020 by Adam Malik

Canadian insurers are taking part in a month-long campaign to halt advertising on Facebook and its companies to send a message to the social media giant about its practices in allowing hateful content and misinformation to be spread on its

News ClaimsClaims CanadaInsuranceLegal

How Travelers won appeal over Ontario accident benefits dispute

June 17, 2020 by Greg Meckbach

When an Ontario woman was catastrophically injured in an accident in a Nunavut-plated vehicle in Nunavut, that vehicle’s insurer was initially told it had to pay Ontario accident benefits to the claimant. But in Travelers Insurance Company of Canada v.

News Insurance

How these two insurers are serving customers during the pandemic

March 23, 2020 by Greg Meckbach

Most Desjardins agency offices are now dealing with customers over the phone and Internet, while CAA Club Group has closed its Ontario stores due to the COVID-19 pandemic. “Desjardins agents are continuing to focus on servicing our clients,” a spokesperson

News InsuranceMergers and Aqcuisitions

Regulator greenlights Echelon Insurance acquisition

May 31, 2019 by Greg Meckbach

A $166-million deal aimed at getting CAA Insurance some new non-standard auto customers is a done deal. CAA Club Group’s acquisition of Echelon Insurance got final regulatory approval, Echelon Financial Holdings Inc. announced Thursday. The deal officially closed on May

News Technology

Don’t count on self-driving cars being just around the corner

May 29, 2019 by Greg Meckbach

If you are led to believe most of your clients will get around in self-driving cars within a decade, you might want to think again. “Autonomous vehicles will likely not be on our roads for at least another 25-30 years,

News ClaimsClaims CanadaTechnology

This aspect of automated vehicle technology is confusing your clients

May 28, 2019 by Greg Meckbach

Is it your client’s fault if they got into an accident in a partly-automated vehicle because they failed to understand exactly what the car’s computer could and could not do? “I’m sure it will be fought in court battles over

News Insurance

Why this insurer is spending $20 million on bricks-and-mortar stores

April 4, 2019 by Greg Meckbach

When CAA Insurance clients want to visit an agent in person, company officials want those clients to feel as if they are in a home rather than an office. This is one reason CAA Club Group has spent $8 million

News ClaimsLegislation / Regulation

Insurer reacts to new distracted driving penalties

January 7, 2019 by Greg Meckbach

The new licence suspensions and $500 minimum fines for distracted driving should remind Ontario motorists not to text and drive, a spokesperson for CAA South Central Ontario predicts. “We hope this is going to serve as a deterrent,” CAA SCO

News ClaimsLegislation / Regulation

Company calls for tow truck operator training standards

November 14, 2018 by Greg Meckbach

Tow truck drivers should not be allowed to hook up and haul vehicles damaged in collisions without some sort of certification above and beyond a driver’s licence, says CAA South Central Ontario. “If you have a Class G driver’s licence,

News InsuranceMergers and Aqcuisitions

CAA Insurance parent agrees to buy Echelon Insurance

November 9, 2018 by Greg Meckbach

CAA Club Group has agreed to buy non-standard auto insurer Echelon Insurance for $175 million, the companies said Friday. The deal will allow CAA Insurance to reach new markets and customers, CAA Club Group president Jay Woo wrote in an

News InsuranceLegislation / Regulation

Tow referral fee rules ‘hard to monitor and enforce,’ insurer warns

August 23, 2018 by Greg Meckbach

Auto insurance providers should remind motorists that in the event of an accident, it is usually the driver – not the tow truck operator – who decides where the car gets towed. Motorists often don’t know what rights they have

News InsuranceMarkets / CoveragesProducts

New Canadian auto insurance product coming soon

August 7, 2018 by Greg Meckbach

Intact Insurance will be soon launching a new iteration of its usage-based auto insurance (UBI), a company official says. The revelation came during a July 31, 2018 conference call about the insurer’s past quarter results. During the call, an investment