Canadian Underwriter

News Insurance

This brokerage’s new guy works 24-7

July 29, 2019 by Greg Meckbach

Lead generation was one reason Archway Insurance set up a chatbot to answer basic questions for Internet users. “Welcome to Archway. What brought you here today?” is how Archie, the firm’s artificial intelligence-driven chatbot, greets Internet users when they browse

News Technology

What to consider when tempted by a ‘shiny’ tech tool

November 13, 2018 by Greg Meckbach

Before deciding whether to buy the latest and greatest technologies, a broker need to understand what problem that technology is actually going to solve, speakers said during a recent technology conference. “A lot of people are trying to sprinkle insurtech

News Technology

Why many early chatbots failed

October 29, 2018 by Jason Contant

Early adopters of chatbot technology, most of which are now closed or dismantled, often did not realize the extent to which you need to train the system, Accenture said last week. “There was this… false sense that the machines would

News BrokersInsuranceTechnology

What brokers need to know about setting up a chatbot

October 11, 2018 by Jason Contant

Brokers looking to set up a chatbot on their site should know the core business purpose of the chatbot and how to manage customer expectations, Mitchell & Whale Insurance Brokers said recently. “Do you want it to answer common customer

News InsuranceTechnology

How to build your own bot

December 13, 2017 David Gambrill, Editor-in-Chief

Looking to build a new chatbot to connect with your consumers? Chatbots are computer programs that simulate natural conversation with humans. Insurance organizations of all types — insurers, brokerages, and claims operations — have expressed interest in chatbots to provide