How the derecho impacted claims service levels
June 7, 2022 by Jason ContantIt’s only natural claims adjusting service levels will drop, given the large number of claims arising from the derecho that struck parts of Ontario and Quebec in May, says the president of the Canadian Independent Adjusters’ Association (CIAA). “Things like…
Why this province’s approach to adjuster capacity needs to go national
June 6, 2022 by Jason ContantThe president of the Canadian Independent Adjusters’ Association (CIAA) is hoping other provinces take note of how Ontario’s insurance regulator has approached adjuster capacity and licensing issues following the May 21 derecho that struck Ontario and Quebec. On May 31,…
Canadian Independent Adjusters’ Association names new president
November 8, 2021 Canadian Underwriter StaffJeff Edge, president of Leading Edge Claims Services Inc. in Fonthill, Ont., is the new president of the Canadian Independent Adjusters’ Association (CIAA). He is the 37th president of the association, which represents more than 1,800 independent adjusters across Canada.…
What makes #MeToo claims so tricky to handle
January 31, 2020 by Adam MalikThe #MeToo movement has sparked a sharp increase in the number of victims coming forward. As a result, organizations are finding themselves caught up in insurance claims. For claims managers and adjusters, according to experts, that means handling the matter…
How tech has changed what it means to be an independent adjuster
January 24, 2020 by Adam MalikYears ago, an adjuster would be sent out to look at a claim after a client put their pot fresh off the stove directly on their linoleum countertop, leaving a round burn mark. Compare that to today, when a $50,000…
What vulnerabilities are getting in the way of insurance?
October 18, 2019 by Adam MalikInsurance leaders are aware they’re not moving fast enough to keep up with change, be it around technological or customer expectations. But, as they said at a recent summit, they have no choice but to figure it out. For Pat…
What’s changed about Millennials in the workplace?
October 17, 2019 by Adam MalikMillennials aren’t necessarily job hoppers, but they don’t want to feel stuck. So if you want to keep your young, talented staff – and attract new ones – make sure you’re showing them how the insurance industry can offer stability…
What’s keeping claims pros up at night?
October 16, 2019 by Adam MalikTalent shortage and keeping pace with change are two of the top issues facing claims professionals over the next three to five years, but that’s just the start of their concerns. Meeting policyholders’ service level expectations and the volatility of…
Want to attract young talent? Here are some tips
October 15, 2019 by Adam MalikThe old saying “It’s what’s on the inside that counts” is something insurance leaders need to take to heart when trying to get young people interested in their company, experts told a recent conference. Plastering your company name on the…
Message from the President
December 8, 2016 Heather Matthews, President, Canadian Independent Adjusters' AssociationMessage from the president of the Canadian Independent Adjusters’ Association