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What makes #MeToo claims so tricky to handle

January 31, 2020 by Adam Malik

The #MeToo movement has sparked a sharp increase in the number of victims coming forward. As a result, organizations are finding themselves caught up in insurance claims. For claims managers and adjusters, according to experts, that means handling the matter

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How tech has changed what it means to be an independent adjuster

January 24, 2020 by Adam Malik

Years ago, an adjuster would be sent out to look at a claim after a client put their pot fresh off the stove directly on their linoleum countertop, leaving a round burn mark. Compare that to today, when a $50,000

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What vulnerabilities are getting in the way of insurance?

October 18, 2019 by Adam Malik

Insurance leaders are aware they’re not moving fast enough to keep up with change, be it around technological or customer expectations. But, as they said at a recent summit, they have no choice but to figure it out. For Pat

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What’s changed about Millennials in the workplace?

October 17, 2019 by Adam Malik

Millennials aren’t necessarily job hoppers, but they don’t want to feel stuck. So if you want to keep your young, talented staff – and attract new ones – make sure you’re showing them how the insurance industry can offer stability

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What’s keeping claims pros up at night?

October 16, 2019 by Adam Malik

Talent shortage and keeping pace with change are two of the top issues facing claims professionals over the next three to five years, but that’s just the start of their concerns. Meeting policyholders’ service level expectations and the volatility of

News AdjustersClaimsInsurance

Want to attract young talent? Here are some tips

October 15, 2019 by Adam Malik

The old saying “It’s what’s on the inside that counts” is something insurance leaders need to take to heart when trying to get young people interested in their company, experts told a recent conference. Plastering your company name on the

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Message from the President

December 8, 2016 Heather Matthews, President, Canadian Independent Adjusters' Association

Message from the president of the Canadian Independent Adjusters’ Association