How automation’s shifting on-site claims work to bigger losses
February 23, 2023 Philip PoradoCOVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that…
How to avoid turning the mishandling of a claim into a six-figure bad faith award
February 3, 2021 by David GambrillA Manitoba court decision ordering the province’s public auto insurer to pay a bad faith award of $350,000 serves as a cautionary tale to the industry that bad faith awards for mishandling a claim can be made even after a…
How carriers envision the future of independent claims adjusters
September 4, 2018 by Greg MeckbachDespite increased costs of outsourcing claims adjustment, an extreme wind event this past May serves as a reminder that insurers will continue to need independent claims adjusters and brokers should be prepared to field calls from claimants. The future of…
Small is Beautiful
May 8, 2018 Emily Atkins, EditorIt’s fair to say that Nick Stagliano and Scott Mastromatteo dislike bureaucracy. In fact, their need to get out from under the load of meetings, paperwork and layers of management was a principal motivator in the founding of NSA Claims.…
Loss in Translation
May 20, 2016 Emily Atkins, EditorMaking the complex clear brings satisfaction to Andy Williams and the team at AMG Claims Inc.