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Crawford’s new national TPA sales director for Canada

January 17, 2022 by David Gambrill

Crawford & Company has promoted Victoria Hanson to be its director of sales, National TPA (third party administrator) in Canada. She will report to Jeff Setterington, Crawford Canada’s vice president of sales, effective immediately. “Victoria has a strong proven track

News ClaimsClaims CanadaInsuranceLegal

Appeal Court overturns $350K bad faith award against public insurer

January 5, 2022 by David Gambrill

Manitoba’s Court of Appeal has overturned a $348,000 damage award against the province’s auto insurer, finding that the insurer did in fact act in good faith towards a person injured in a collision involving an uninsured auto. In making its

News ClaimsRiskTechnology

Liquor and Gaming Authority investigates cyber security incident

December 31, 2021 The Canadian Press

The Saskatchewan Liquor and Gaming Authority says it’s investigating a cyber security incident that impacted the organization’s computer systems. The organization says it has brought in independent cyber security experts to help address the matter and assess the impact to

News Insurance

What consumers want from the claims experience

October 6, 2021 by Jason Contant

Consumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers

News Insurance

Post-pandemic mindshift needed in claims leadership: Desjardins execs

August 27, 2021 Canadian Underwriter Staff

Claims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we

News Insurance

Insurers come out of COVID looking at AI-based claims tech

July 7, 2021 by Adam Malik

Now that the global pandemic has expedited the use of artificial intelligence in auto insurance claims processing, carriers are left with a simple choice, according to one industry AI expert — invest or be left behind. The promise of processing

News Insurance

The future clients want to see in auto claims processing

June 21, 2021 by Adam Malik

After an initial surge, the number of clients taking advantage of virtual claims processing has dipped. For insurers, now is a critical time to evaluate their processes and figure out how to properly provide a touchless experience, says a recent

News Insurance

Why businesses shouldn’t take an adversarial stance towards their claimants

May 8, 2021 by Adam Malik

Businesses risk damaging their brand’s reputation if they take a confrontational approach to claimants, risk experts warned during a recent virtual conference. In addition to paying out more for the claim, a company playing hardball may also wind up losing

News ClaimsEarnings / RatingsInsurance

2020 results: Did Canada’s insurers “outrun the bear” of claims inflation?

March 23, 2021 by David Gambrill

Canada’s P&C insurance industry survived the pandemic year of 2020 in good financial health, although some insurers wound up with healthier balance sheets than others, according to financial data published in the forthcoming MSA Research Q4-2020 Outlook Report. “The Canadian

News Insurance

Sedgwick exec’s Top 4 reasons why condo claim severity is through the roof

October 30, 2020 by David Gambrill

As Canadians carry on their love affair with condos, the number of units being built — and the rapid pace of their construction — have indirectly contributed to the severity of condo insurers’ claims costs, says a senior P&C insurance

News Insurance

Why water damage claims cost the industry more each year than severe weather claims

September 14, 2020 by Adam Malik

Water is the primary reason for rising commercial property claims costs and experts are putting the blame squarely on one major issue: Deteriorating infrastructure. Some industry experts say a sharp increase in water damage caused by aging and inadequate pipes

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Webinar: Standing on guard for thee — Adjusting Canadian NatCats

September 1, 2020 by Canadian Underwriter

To view Canadian Underwriter’s full webinar series, please fill in the following information for immediate access: Webinar Access Name* First Last Email* Zip/Postal Code* Phone*Organization* Job Title* What is the business of the organization you work for?*Choose One…Independent Insurance BrokerageInsurance