Wildfires: Where there’s smoke, there’s damage
July 18, 2023 by David GambrillAs smoke from almost 900 of Canada’s wildfires descends upon the United States, resurrecting media reports about air quality, Canadian property and casualty insurers have an eye on a different type of exposure — property damage claims due to wildfire…
High building materials and labour costs still slowing home repairs
July 12, 2023 Philip PoradoWhile inflation’s pace has eased in Canada, it’s still expensive to put homeowners back into their properties after a fire, flood, wind or other event. That’s because lingering supply chain and labour-shortage issues are extending restoration timelines. And that’s increasing…
How the pandemic changed adjusting for the long haul
July 10, 2023 Philip PoradoCOVID-19 restrictions led adjusters to shift claims work to desktop teams. The change was driven by client reluctance to meet in-person and employees’ desire to reduce site work until the risks were better understood. But those changes can make some…
How trade agreements could change claims adjusting in Canada
June 20, 2023 Alyssa Di SabatinoWhen a NatCat occurs in Canada, it’s common for U.S. adjusters to be on the scene — sometimes before Canadian adjusters, who are bound by provincial licensing restrictions. And while processes for getting either country’s adjusters on the scene are…
How brokers can protect clients from ESG and DEI claims risk
April 25, 2023 Philip PoradoBrokers placing directors and officers (D&O) insurance coverage should recognize the growing importance of how private company clients manage both environmental, social and governance (ESG) and diversity, equity and inclusion (DEI) concerns. Those issues are of increasing concern to the…
Why resolving claims disputes is about more than numbers
April 11, 2023 Derek SayersWant to increase the likelihood of a construction project insurance claim being accepted? Take the time to validate each aspect of that claim. The upfront work will make it easier for any umpires, mediators, consultants or lawyers brought in to…
How automation’s shifting on-site claims work to bigger losses
February 23, 2023 Philip PoradoCOVID-19 accelerated development of process efficiencies for insurance adjusters. Pre-pandemic, data-gathering and communications systems began shifting many claims to desk teams, creating efficiencies for adjusters by reserving site visits for complex cases. “What COVID did was expedite some of that…
Failure to tell an insurer about a new vehicle can mean trouble
February 16, 2023 Philip PoradoA multiple-vehicle owner who failed to add a motorcycle to his insurance within a set time period is precluded from receiving benefits following an accident, said a Feb. 6 decision by Ontario’s Licence Appeal Tribunal (LAT) adjudicator Stephanie Kepman. On…
How adjusters can benefit from putting consumers in control of their claims
January 19, 2023 Jason ContantWhen severe weather events take place, not everything can be fixed overnight. There are only so many contractors and thousands of homes will likely need repairs ranging from major to minor. “It comes down to triaging and putting the insured…
Can the P&C industry navigate these 3 problems in 2023?
January 9, 2023 David GambrillThanks to supply chain disruptions, labour shortages and inflation, insurance policyholders face longer and more expensive repairs. To address that, insurance industry execs said, Canada’s P&C industry needs to up its communications game during the claims process. P&C insurance professionals…
Communication around claims must be top priority: CEOs
October 24, 2022 by David GambrillSupply chain pressures and labour shortages mean Canada’s P&C industry and its suppliers need to focus on communications around claims service to maintain consumer trust and high service levels, insurance executives told a broker conference last week. Matthew Turack, group…
Where the derecho falls among Canadian Cat events
May 30, 2022 by David GambrillCanada’s rare and deadly derecho last week seems likely to rank among the country’s Top 10 costliest insured catastrophes, Aon plc predicts. “In Canada, a rare derecho impacted densely populated metropolitan areas in Ontario and Quebec on May 21 that…