Auto insurance: How to handle acid spill claims
May 26, 2022 by Jason ContantInsurers would be well-advised to have experts and claim-handling protocols on hand to identify unique claim situations such as the two sulphuric acid spills in Trail, B.C. several years ago, two forensic engineers say. On Apr. 10 and May 23,…
What auto claims will look like in three years
March 1, 2022 by Alyssa DiSabatinoThe claims experience will become increasingly automated over the next three years, as many customers are handling their claims virtually – and this will impact insurance professionals’ daily work, a recent LexisNexis report predicts. LexisNexis Risk Solutions 2025 Claims…
Crawford’s new national TPA sales director for Canada
January 17, 2022 by David GambrillCrawford & Company has promoted Victoria Hanson to be its director of sales, National TPA (third party administrator) in Canada. She will report to Jeff Setterington, Crawford Canada’s vice president of sales, effective immediately. “Victoria has a strong proven track…
Appeal Court overturns $350K bad faith award against public insurer
January 5, 2022 by David GambrillManitoba’s Court of Appeal has overturned a $348,000 damage award against the province’s auto insurer, finding that the insurer did in fact act in good faith towards a person injured in a collision involving an uninsured auto. In making its…
Liquor and Gaming Authority investigates cyber security incident
December 31, 2021 The Canadian PressThe Saskatchewan Liquor and Gaming Authority says it’s investigating a cyber security incident that impacted the organization’s computer systems. The organization says it has brought in independent cyber security experts to help address the matter and assess the impact to…
What consumers want from the claims experience
October 6, 2021 by Jason ContantConsumers are looking for a hybrid claims processing model — an intermixing of virtual and self-service with human adjuster interaction, according to the Future of Claims 2021 Report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers…
Post-pandemic mindshift needed in claims leadership: Desjardins execs
August 27, 2021 Canadian Underwriter StaffClaims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we…
Insurers come out of COVID looking at AI-based claims tech
July 7, 2021 by Adam MalikNow that the global pandemic has expedited the use of artificial intelligence in auto insurance claims processing, carriers are left with a simple choice, according to one industry AI expert — invest or be left behind. The promise of processing…
The future clients want to see in auto claims processing
June 21, 2021 by Adam MalikAfter an initial surge, the number of clients taking advantage of virtual claims processing has dipped. For insurers, now is a critical time to evaluate their processes and figure out how to properly provide a touchless experience, says a recent…
Why businesses shouldn’t take an adversarial stance towards their claimants
May 8, 2021 by Adam MalikBusinesses risk damaging their brand’s reputation if they take a confrontational approach to claimants, risk experts warned during a recent virtual conference. In addition to paying out more for the claim, a company playing hardball may also wind up losing…
2020 results: Did Canada’s insurers “outrun the bear” of claims inflation?
March 23, 2021 by David GambrillCanada’s P&C insurance industry survived the pandemic year of 2020 in good financial health, although some insurers wound up with healthier balance sheets than others, according to financial data published in the forthcoming MSA Research Q4-2020 Outlook Report. “The Canadian…
Sedgwick exec’s Top 4 reasons why condo claim severity is through the roof
October 30, 2020 by David GambrillAs Canadians carry on their love affair with condos, the number of units being built — and the rapid pace of their construction — have indirectly contributed to the severity of condo insurers’ claims costs, says a senior P&C insurance…