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What’s keeping claims pros up at night?

October 16, 2019 by Adam Malik

Talent shortage and keeping pace with change are two of the top issues facing claims professionals over the next three to five years, but that’s just the start of their concerns. Meeting policyholders’ service level expectations and the volatility of

News AdjustersCatastrophesClaimsInsurance

Post-Dorian claims adjustment: has the industry resolved its capacity issues?

September 10, 2019 by Greg Meckbach

More than 100,000 Atlantic Canada homes and businesses were still without power three days after Dorian hit Nova Scotia, but the latest hurricane to hit Canada’s east coast should be easier for the industry to handle than the May 4

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How Quebec floods are challenging adjusters

May 1, 2019 by Greg Meckbach

Many homes flooded in Sainte-Marthe-sur-le-Lac, Que. will be total losses and may not have overland flood coverage, a vice president for an independent adjusting firm suggests. Claims adjusting firm ClaimsPro is involved in about 2,000 flood claims from April in

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Tornado damage: View from the ground

September 25, 2018 by Jason Contant

Claims adjusters are reporting a wide range of claims from the two tornadoes that tore through the Ottawa-Gatineau area Friday. “The tornado event is considered to be more like a ‘pocket storm,’” Kumar Sivakumaran, vice president of national operations with

News Claims

Is Toronto’s latest storm a cat event?

September 12, 2018 by Jason Contant

Although heavy rain soaked Torontonians during Monday’s morning rush hour, the storm won’t be a catastrophe event, insurance professionals told Canadian Underwriter. “As far as I’m concerned, the rainfall yesterday was a non-event from an insurance perspective,” Glenn McGillivray, managing

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How these independent claims adjusters lost their jobs

August 30, 2018 by Greg Meckbach

Some employees of Canadian independent adjusting firms have been shown the door due to bad behaviour that the #MeToo movement is bringing to the forefront, company CEOs said at the recent Canadian Claims Summit. In terms of harassment in the

News Insurance

ClaimsPro parent SCM buying Missouri multi-line adjusting firm

May 3, 2017 by Canadian Underwriter

Edmonton-based SCM Insurance Services Inc. announced Wednesday it is acquiring St. Louis-based adjusting firm Nixon & Company Inc. The move comes eight months after SCM announced the opening of a Chicago office and the appointment of Scott Goodreau as chief

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SCM Insurance Services expands into U.S. with new Chicago office, appointment of U.S. COO

September 7, 2016 by Canadian Underwriter

SCM Insurance Services announced Wednesday that it has opened a Chicago office, appointing former Hub International executive Scott Goodreau as chief operating officer-USA. SCM described Goodreau’s appointment as the “first step” towards taking its services to the United States. “Initially