Canadian Underwriter


Your Frontline Partner

January 1, 2000 Sam Malatesta Vice President, Marketing & Insurance Relations, C

How insurers treat customers when it counts most will be a critical marketing element that will lead to brand recognition and brand loyalty for all those involved in the insurance distribution channel.

The Peripatetic Rep:illustration: gerald heydens

The Edge of Claims Handling

January 1, 2000 Axiom

As the company’s senior marketing representative, this occasion was a command performance for me. My company was unveiling its new and improved 24-hour claims service, which included a fleet of modern cell phone, fax and computer-equipped cars to take our


Toronto City struck down in bodyshop fight

December 1, 1999 by Canadian Underwriter

The Supreme Court of Ontario has ruled in favour of insurers who mounted a challenge against a City of Toronto bylaw outlawing insurers from directing their insureds to preferred bodyshops. “This is a big victory for the industry and for


Letters (November 01, 1999)

November 1, 1999 by Canadian Underwriter

Dear Editor, I was so pleased to read that Jan Lowther had received the “Golden Torch” award recently in Colorado. Jan has been the “guiding light” for risk management communications in Canada for many years and her trustworthy and interested


Industry looks outward to control auto costs

October 1, 1999 Lowell Conn

A recent Competition Bureau decision favoring “insurer preferred bodyshops” has provided auto property and casualty insurance companies with much needed ammunition in a pending court battle with the City of Toronto to overrule a longstanding by-law prohibiting the establishment of


The mechanics of Ontario’s collision repair

October 1, 1999 by Canadian Underwriter

Ontario’s collision repair industry is undergoing fundamental change — however, it is a change that spells good news for a besieged industry, insurers as well as a beleaguered consumer.


the drive for Safer Roads

September 1, 1999 Lowell Conn

Canadian automobile insurers wrote a combined $9.3 billion in earned premiums in 1998 while incurring losses of $7.0 billion. This 77.45 loss ratio ranks second only to accident & sickness as the worst loss experience category among all property &



July 1, 1999 Lowell Conn

The pendulum on road safety from an insurer perspective is swinging back from mechanical design of vehicles to a more holistic view of driving skills and adequacy of road infrastructure, delegates were told at the Insurance Information Centre of Canada’s

source: icbc

The Safety Equation

June 1, 1999 Sean van Zyl, Editor

Recent months have seen increased pressure being brought to bear by the private property and casualty insurance industry to deregulate the monopoly positions of provincial government insurers. Due to its sheer size and control of one of Canada’s largest consumer


the Davids and the Goliath

March 1, 1999 Shelley Boyes

Since Saskatchewan’s decision to introduce public auto insurance in 1946, the advancement of government insurers across the provinces has been a sharp thorn in the side of Canada’s private property and casualty insurance industry. The “socialist disease” of government-run auto


Newfoundland adopts graduated licensing

March 1, 1999 by Canadian Underwriter

The Insurance Bureau of Canada (IBC) has given a pat on the back to the Newfoundland and Labrador authorities who have adopted graduated licensing systems from January 1 of this year. Atlantic vice president of the IBC, Don Forgeron, says