Canadian Underwriter

News Insurance

Mass personalization can enhance customer experience: PwC Canada

October 5, 2021 Canadian Underwriter Staff

Accelerated digitization continues to drive strong M&A activity in P&C, with brokerages that prioritize the customer in their digitization strategies more likely to succeed. “Understanding the customer and how to change the customer experience will be the key differentiator for

Businessman with stack of office files
News Insurance

Digitization is ‘much more than going paperless,’ panel says

September 30, 2021 Canadian Underwriter Staff

Going digital doesn’t simply mean going paperless — it’s about the end-to-end customer experience, panellists participating in a Canadian Underwriter webinar advised. “When we talk about going paperless, it’s much broader and more robust than simply not mailing out paper

Togetherness concept
News Insurance

Strong M&A activity driven by massive push for scale, digitization: PwC Canada

September 27, 2021 Canadian Underwriter Staff

The race to achieve scale, connect digitally with customers and realize synergies are driving continued strong M&A activity in P&C insurance, a recent PricewaterhouseCoopers (PwC) Canada report suggests. Valuations remain at “historic highs” for insurance brokers and MGAs, bringing new

News BrokersTechnology

What carriers are telling brokers who don’t invest in technology

October 26, 2020 by Greg Meckbach

With a week to go before Hallowe’en, Ontario brokers heard some spooky stories last week about what happens if a brokerage does not invest in keeping up to date with technology. “Technology is going to be a much more permanent