Whether traditional players in the property and casualty insurance industry continue to hold the lion’s share of business will depend on their willingness to embrace consumer-driven technologies and boost productivity, delegates attending the recently held Strategy Institute conference were told. In particular, the pressure of higher consumer expectations coupled with increased competition from new players to insurance will be felt mostly in the personal lines arena, the speakers warn.
In CU’s July edition, a photograph on page 26 of Heidi Hutter, president of Swiss Re America, was incorrectly identified as economist Nuala Beck. CU regrets the error.
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