Managing insurtech temptation
September 30, 2019 by Adam MalikIt can be enticing to jump on board as soon as you hear about the latest and greatest doodad to help your business. But getting distracted by the promises of every insurtech option is something one broker tries to avoid.…
What brokers can learn about customer service from an airline, a steakhouse and a boot shop
September 25, 2019 by Adam MalikEighty percent of CEOs believe they provide great customer service, according to a recent survey from IBM. However, only 8% of customers believed they receive such service. That disconnect could be killing your brokerage. “If you’re sitting here right now…
How individual insurers have responded to challenges in Ontario auto
August 14, 2018 by Greg MeckbachDespite a consensus in the industry that auto insurance rates are inadequate in Ontario, not all insurers are trying to diversify their business to reduce their exposure to this particular line. The Co-operators Group Ltd. “does not intend to reduce…
Former KPMG Canada insurance leader Parkinson elected to mortgage insurer board
June 12, 2018 by Greg MeckbachNeil Parkinson, former national leader of KPMG Canada’s insurance industry practice, has been elected to the board of directors of Genworth MI Canada Inc., Genworth announced last Wednesday. Investors holding 99.61% of Genworth’s shares voted for Parkinson, Genworth reported in…
Gore Mutual changes mutual membership system, improves broker contingent compensation
July 5, 2016 by Canadian UnderwriterGore Mutual Insurance Company announced Tuesday a new mutual membership system for clients who have held personal property policies for 10 years or more. Cambridge, Ont.-based Gore Mutual also said Tuesday it has developed a “brand refresh.” In a press…