Making changes? Here’s a recipe to do it successfully
March 11, 2020 by Adam MalikCommunication will make or break your brokerage’s new product offering or system implementation, which is why it has to be targeted, continuous and truthful, one expert advised at a recent conference. Principals may think they have this great new system…
Will the gig and sharing economy kill bundled policies?
September 6, 2019 by Adam MalikThe rise of the gig and sharing economies stands to kill a traditional insurance selling feature: bundled policies. That means it’s time to change the way the industry approaches its selling strategy, one insurance expert believes. The growth of gig…
Does your new tech actually make clients’ lives easier?
September 5, 2019 by Adam MalikSo you’ve just installed this new digital doodad to make your customer’s life easier – great. But did you inadvertently just make things more frustrating for your client? Warren Lederer, chief operating officer at Madison Advisors, which works in the…
A practical strategy for switching to customer-centric tech
September 3, 2019 by Adam MalikWhat do Facebook, Google and Amazon do so well that remains a struggle for insurance? They make the customer the centre of everything they do, according to Denise Garth, senior vice president of strategic marketing at Majesco, an insurance software…
Where do the most innovative ideas come from? Not your CEO
August 29, 2019 by Adam MalikThe next time you’re brainstorming the next big idea, don’t extend a meeting invite to your executives. Instead, make sure as many of your frontline staff members as possible are there. The thing about great ideas, said Aly Dhalla, co-founder…
ICTC speaker urges insurers to be ‘more receptive to the better mousetrap’
March 1, 2017 Greg Meckbach, Associate EditorThere are many ways in which technology can help insurers, but they need to be able to respond quickly and not be so “old school,” panelists at a recent conference told industry professionals. “I think there is lots of room…