Does it matter what happens to a fire or other loss scene after the official investigation is over? Clearly, the courts have weighed in with their opinion that site security and continuity of evidence are paramount in any cases involving…
Investigation and Assessment
Successful Recovery of GST
There appears to be some confusion about regulations related to the use of credit scoring, prompting calls for a broader public discussion about insurers’ use of credit to determine risk.
It’s a perfectly professional and appropriate reaction for a claims handler to express empathy when first hearing about a client’s loss
Asked not what they can do for claims-handling technology, but rather what claims-handling technology can do for them, people in the insurance industry speak of a future that includes an integrated, publicly accessible, Web-enabled exchange of claims information The Future…
Should risk managers focus limited financial and internal resources on prevention of corporate fraud, or should they ensure an effective detection and investigation program is in place? In fact, they should do both.
Edmonton residents are more likely than Toronto residents to mitigate future flood risk; not surprisingly, Edmonton has a more comprehensive basement flooding education program
How risk managers can work with expert accountants to smooth business interruption claims
The new president of the Canadian Independent Adjusters’ Association (CIAA), Fred Plant, believes adjusters should open up a new dialogue to help fashion a clearer sense of purpose for the profession
Technology trends in claims management revolve around some key themes, including a move to bridge or convert from legacy systems, enhanced performance measurement, improved client access to files, claims “portals” and the increased functionality of wireless adjusting solutions. What was once simply talk is now turning to action for many insurance company claims departments and independent adjusters.
IBC predicts Ontario’s new electronic auto insurance medical/rehabilitation claims system, Health Claims for Auto Insurance (HCAI), once fully implemented in February 2008, will be “best in the world”