Canadian Underwriter

Feature Claims Canada

Spotlight On Site Security

July 31, 2009 Robert Garland

Does it matter what happens to a fire or other loss scene after the official investigation is over? Clearly, the courts have weighed in with their opinion that site security and continuity of evidence are paramount in any cases involving

Feature Claims Canada

Environmental Claims

May 31, 2009 by

Investigation and Assessment

Feature Claims Canada

New Housing Rebate

November 30, 2008 Jim Coolen

Successful Recovery of GST


Risking it all on Credit

October 1, 2008 Craig Harris, Freelance Writer

There appears to be some confusion about regulations related to the use of credit scoring, prompting calls for a broader public discussion about insurers’ use of credit to determine risk.


Permission to say “I’m sorry.”

September 1, 2008 by Canadian Underwriter

It’s a perfectly professional and appropriate reaction for a claims handler to express empathy when first hearing about a client’s loss


Ideal World of Claims Handling

June 1, 2008 David Gambrill

Asked not what they can do for claims-handling technology, but rather what claims-handling technology can do for them, people in the insurance industry speak of a future that includes an integrated, publicly accessible, Web-enabled exchange of claims information The Future


Detection or Prevention?

March 1, 2008 Stephen Turner, Assistant Vice President, Senior Account Manager, MJM, Inc.

Should risk managers focus limited financial and internal resources on prevention of corporate fraud, or should they ensure an effective detection and investigation program is in place? In fact, they should do both.


Flooding in Canada (Part 1): Edmonton and Toronto: Flood of Information

October 1, 2007 Dan Sandink, Research Coordinator, Institute for Catastrophic Loss Reduction

Edmonton residents are more likely than Toronto residents to mitigate future flood risk; not surprisingly, Edmonton has a more comprehensive basement flooding education program

Glenn Tautrims, Principal, Hallinan Tautrims Inc.

Calm During Crisis

August 1, 2007 Kieran Hallinan & Glenn Tautrims

How risk managers can work with expert accountants to smooth business interruption claims

Fred Plant

Profile: Toward the Greater Good

July 1, 2007 Vanessa Mariga

The new president of the Canadian Independent Adjusters’ Association (CIAA), Fred Plant, believes adjusters should open up a new dialogue to help fashion a clearer sense of purpose for the profession

Feature Claims Canada

Seeking a Connection

June 1, 2007 Craig Harris

Technology trends in claims management revolve around some key themes, including a move to bridge or convert from legacy systems, enhanced performance measurement, improved client access to files, claims “portals” and the increased functionality of wireless adjusting solutions. What was once simply talk is now turning to action for many insurance company claims departments and independent adjusters.


Driving Efficiencies in Auto Insurance Health Care

May 1, 2007 David Gambrill

IBC predicts Ontario’s new electronic auto insurance medical/rehabilitation claims system, Health Claims for Auto Insurance (HCAI), once fully implemented in February 2008, will be “best in the world”