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Beware of cumulative dangers of change, insurer CEO says

April 17, 2019 by Jason Contant

Change can be a “wonderful thing,” but organizations must be aware of its cumulative impact, the president and CEO of CNA Canada said last week at the CIP Society Symposium’s Up Close and Personal session. Imagine an insurance company that

News ClaimsInsurance

How insurers can turn their salvage into social purpose

April 17, 2019 by Jason Contant

If your client has filed a claim after experiencing a major event like a flood or fire, it’s likely that contractors have removed salvageable materials that are still usable. For example, in the event of a kitchen flood, contractors may

News ClaimsInsurance

CU Total Loss Series: To repair, or not to repair?

April 17, 2019 by David Gambrill

Total Loss Series, Part 1:  Cycle Times Imagine Canada’s auto insurance industry saving millions of dollars each year in total loss costs and passing that along to Canadian drivers in the form of premium decreases. And all by simply reducing

News Insurance

This little piggie caused a $24-million subrogated claim

April 16, 2019 by Greg Meckbach

A $24.3-million lawsuit by an oil and gas company against a contractor over an accident that spilled 60 cubic metres of oil is one of Canada’s largest-ever subrogated claims, a lawyer for the plaintiff says. In ISH Energy Ltd v

News InsuranceMarkets / Coverages

Credential stuffing: Canada’s newest cyber threat

April 15, 2019 by Jason Contant

A new cyber threat called “credential stuffing” is emerging, and Canada is the third-most targeted country in the world, according to a new report. Credential stuffing is when hackers take a stolen username and password and then run it through

News InsuranceLegal

Owner of deliberately burned Manitoba store ordered to repay

April 12, 2019 THE CANADIAN PRESS

WINNIPEG – A judge has ruled a fire that destroyed a hardware store in the western Manitoba town of Neepawa more than four years ago was deliberately set. The decision follows a lawsuit filed by the owner of the Home

News ClaimsInsurance

How the industry is tackling insurance fraud

April 12, 2019 by Jason Contant

Insurers need to work with regulators and other carriers to help fight the growing problem of insurance fraud, industry professionals say. Industry statistics show that insurance fraud costs $1.6 billion each year in Ontario alone. “As government reflects on the

News ClaimsInsurance

Do your cyber clients have buyer’s remorse?

April 11, 2019 by Jason Contant

Are you spending a lot of time dealing with “coverage leakage” and buyer’s remorse as it relates to cyber insurance? For smaller claims in particular, some clients may not have a cyber policy, but may try to recover out-of-pocket costs

News ClaimsLegalRisk

How this dry cleaner got sued over 50-year-old pollution

April 11, 2019 by Greg Meckbach

An Ottawa dry cleaner is liable for nearly $2 million in environmental clean-up costs resulting from spills that occurred at least 45 years ago, as a result of a Supreme Court of Canada ruling released Thursday. The top court’s ruling

News BrokersInsurance

Why brokers need to take ownership of data

April 11, 2019 by Jason Contant

Brokers need to take ownership of the data they collect to personalize and improve the customer experience, a speaker suggested Tuesday at the CIP Symposium in downtown Toronto. “For the brokers in the room, how does your client feel if

News InsuranceMergers and AqcuisitionsTechnology

Applied Systems acquires TechCanary

April 10, 2019 by Jason Contant

Broker management system provider Applied Systems announced Wednesday it has acquired TechCanary. TechCanary is a cloud-based insurance customer relationship management (CRM) system built natively on the Salesforce.com platform for brokerages, managing general agencies (MGA), wholesalers and insurers. Details of the

News ClaimsInsurance

How Aviva is simplifying its claims process

April 10, 2019 by Jason Contant

Aviva Canada has worked with provincial regulators to simplify its products and the claims process for customers. “We’ve done that specifically for [accident benefits], where we got a lot of feedback from customers that the forms were confusing, they didn’t