Mass personalization can enhance customer experience: PwC Canada
October 5, 2021 Canadian Underwriter StaffAccelerated digitization continues to drive strong M&A activity in P&C, with brokerages that prioritize the customer in their digitization strategies more likely to succeed. “Understanding the customer and how to change the customer experience will be the key differentiator for…
How insurtech is making ‘significant inroads’
September 20, 2021 by Greg MeckbachCanada has hundreds of new insurtech startups and some of them can help you give consumers the experience they have come to expect from other industries, speakers suggested during the 2021 A.M. Best Canada Insurance Market Briefing. “I think our…
Insurtechs: Disruptors or partners?
September 2, 2021 by Jason ContantInsurtechs are playing a game of collaboration and not combativeness within the insurance industry, the chief executive officer of an online commercial insurance brokerage said recently. “If you look at every insurtech, we pretty much always have to partner with…
Risk-averse insurers need to embrace failure to find success: insurtech exec
May 14, 2021 by Adam MalikInsurance companies, generally risk-averse, are not used to seeing failure — something they need to get used to when they work with insurtechs that are trying to create a better system for them, says one insurtech leader. Insurers come to…
The ‘perfect way’ for insurers to put capital back into the marketplace
May 10, 2021 by Greg MeckbachThe hard market in commercial lines has caused some managing general agents to lose some products, yet more insurance is still being placed through MGAs, panelists told brokers listening to a recent webinar. “I think it’s a perfect way for…
The ‘low hanging fruit’ for claims innovation
April 26, 2021 by Greg MeckbachCollecting high-resolution images, making it easy to report a loss, and integrating the service providers into the claims process are claims innovations carriers need to bring in if they are not already, InsurTech North speakers suggested last week. “Make it…
InsurTech North speaker: What may work for desktop may not work for mobile
April 23, 2021 by Greg MeckbachWhen it comes to shopping for insurance online, the consumer experience will vary across platforms, something that isn’t always discussed when the industry talks about digitizing its customer experience. The matter came up recently during ‘Key Touchpoints in the Customer…
Why insurance overseer won’t regulate MGAs or fintechs just yet
April 22, 2021 by Greg MeckbachOntario’s insurance regulator has no plans to regulate fintechs or managing general agents in the near term. “We sort of feel like we have enough on our plates,” said Tim Bzowey, executive vice president of auto/insurance products for the Financial…
Why insurance apps need to be extremely simple to learn
March 9, 2021 by Greg MeckbachFor the P&C industry, one of the biggest challenges of going digital is the relatively few times a client interacts with an insurer provider, a fintech webinar speaker suggested Tuesday. When the financial industry started offering electronic cheque deposit, “it…
So you’re going digital. How much speed do you need?
November 3, 2020 by David GambrillWhile the global COVID pandemic may have sharpened the insurance industry’s focus on providing digital solutions to customers quickly, the speed at which the industry can move remains limited by traditional barriers such as a carrier’s organizational culture, regulation, and…
How you can cut down time spent searching underwriting manuals
October 5, 2020 by Greg MeckbachSome brokerage staff members could be spending hours each day just searching for information in their carriers’ underwriting manuals – time that could be put to better use, the head of a technology vendor suggests. Some of the longest underwriting…
Signs that an insurtech isn’t worth your consideration
September 1, 2020 by Adam MalikA good insurtech will let its insurance partner take its product for a test drive and easily provide referrals, insurtech leaders said during a recent webinar. If an insurance carrier or broker is dealing with an insurtech company that isn’t…